Zinier Added to TCS Field Service Lab and Experience Center (FLEX) to Accelerate Field Service Automation

Zinier Communications
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Published September 17, 2019

Kochi, India and Silicon Valley – September 17, 2019 – Today, Zinier, the leader in intelligent field service automation, and Tata Consultancy Services (TCS), a leading global IT services, digital, consulting and business solutions organization, announced the launch of Zinier’s solution at the TCS Digital Field Service Management (DFSM) Practice campus in Kochi.

The purpose of this launch is to enable collaboration between the two organizations to jointly explore cutting-edge digital field service solutions for global Field Service customers, tapping into the unique capabilities of Zinier’s AI-driven platform, ISAC, and TCS’s broad domain and implementation expertise.

Zinier’s solution will be incorporated into the TCS Field Service Lab and Experience Center (FLEX), where TCS showcases its field service digital solutions and capabilities to customers.

“Teaming up with a global leader like TCS enables Zinier to step in and supercharge their customers’ existing field service solutions with AI-driven automation,” said Arka Dhar, co-founder and CEO at Zinier. “We built our ISAC platform from the ground up so that organizations around the world can leverage the power of intelligent automation for their unique use cases, despite their size, industry or existing systems.”

“Globally, field service organizations are transforming at a rapid pace. TCS is partnering with customers across industry verticals to design, develop and deploy field service management solutions specific to their industry and unique business needs. With our investments in people, global infrastructure, digital solutions and co-innovation partnerships, like with Zinier, we are able to bring more intelligent field service automation solutions to our customers,” said Anil Pai, Global Head, Digital Field Service Management, Enterprise Application Services Practice, TCS.

With traditional field service management solutions proving inadequate to meet the growing volume and complexity of field service requests, Zinier and TCS are partnering to pursue global, cross-industry opportunities to introduce new AI-driven solutions to progressive organizations looking to increase efficiency and to optimize their field service teams.

Headquartered in Silicon Valley with teams globally, Zinier is the first AI-driven solution for field service to be included in the centre.

About Zinier

Zinier’s intelligent field service automation platform helps organizations work smarter—from the back office to the field—to solve problems more quickly, fix things before they break, and maintain the services that we rely on every day. IT leaders around the world use our AI-driven platform to supercharge every aspect of their field service operations. We are a global team headquartered in Silicon Valley with leading investors including Accel, Founders Fund, Newfund, Nokia-backed NGP Capital and Qualcomm Ventures LLC. Learn more at www.zinier.com.

About TCS

Tata Consultancy Services is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for the last fifty years. TCS offers a consulting-led, cognitive powered, integrated portfolio of business, technology and engineering services and solutions. This is delivered through its unique Location Independent Agile delivery model, recognized as a benchmark of excellence in software development.

A part of the Tata group, India’s largest multinational business group, TCS has over 436,000 of the world’s best-trained consultants in 46 countries. The company generated consolidated revenues of US $20.9 billion in the fiscal year ended March 31, 2019 and is listed on the BSE (formerly Bombay Stock Exchange) and the NSE (National Stock Exchange) in India.

For more information, visit us at www.tcs.com.