In an industry marked by rising customer expectations and shrinking margins, field service leaders are looking for ways to do more with less. That often starts by increasing efficiency, from the back office to the field.
Intelligent automation is the logical next step in service delivery. Whether it’s using AI to automate back office processes or relying on smart devices to trigger preventative work orders, the future of field service is touchless.
This ebook will help you better understand the current technology landscape and the role smart devices, automation, and artificial intelligence will play in the future of field service.