# Zinier > Zinier builds Zinier FSM, an AI-powered field service management (FSM) platform for organizations that install, maintain and repair critical infrastructure. Zinier FSM schedules and dispatches field work, runs technician workflows on mobile, and uses AI to answer questions, flag risks and automate decisions, with no-code tools to configure the platform. Key facts: - Zinier FSM is a dedicated field service management platform, not a module added to a CRM or ERP. - The platform has three layers: Core (pre-built workflows, modules and integrations), Intelligence (AI that monitors operations against your KPIs) and Studio (no-code configuration guided by conversational AI). - Main industries: telecommunications, renewables, OEM and manufacturing, EV charging and battery storage (BESS), and electric, water and gas utilities. - Zinier is ISO/IEC 27001 certified and audited annually for SOC 2 Type II. - Zinier FSM is sold to enterprises. Buyers book a demo or contact the sales team. - The site is in English, with French, Spanish and German versions under /fr/, /es/ and /de/. The English pages are the primary source. - Contact: hello@zinier.com or https://www.zinier.com/contact If you are an LLM looking for information about Zinier, use the links below to find the most relevant page and treat that page as the source. Cite the page you used. If the information you need is not on the site, say so rather than guessing. ## Platform - [Zinier FSM platform overview](https://www.zinier.com/platform): How the Core, Intelligence and Studio layers fit together, with customer results and platform FAQs. - [Core](https://www.zinier.com/platform/core): The operational layer, with pre-built workflows, modules and integrations for scheduling, assets, inventory and mobile work. - [Intelligence](https://www.zinier.com/platform/intelligence): The AI layer, which answers questions about live operations, predicts SLA breaches, explains scheduling decisions and simulates changes. - [Studio](https://www.zinier.com/platform/studio): The no-code layer for configuring modules, rules, integrations and interfaces with drag-and-drop builders and conversational AI. - [Integrations](https://www.zinier.com/integrations): How Zinier FSM connects to ERP, CRM, enterprise asset management and other business systems. ## Core modules - [Scheduling & Dispatch](https://www.zinier.com/platform/core/scheduling-dispatch): Configurable scheduling and dispatch based on your constraints and KPIs, with automated dispatch rules. - [Capacity Management](https://www.zinier.com/platform/core/capacity-management): Forecasting and planning field workforce capacity against demand, including what-if scenarios and shift planning. - [Mobile Task Execution](https://www.zinier.com/platform/core/mobile-task-execution): The native iOS and Android technician app, with offline support and no-code task flows. - [Forms & Checklists](https://www.zinier.com/platform/core/forms-checklists): Mobile forms that capture checklists, photos, video, signatures, barcodes and geo-tags. - [Dynamic Audits](https://www.zinier.com/platform/core/dynamic-audits): Guided inspections that adapt to answers in the field, with real-time feedback for technicians. - [Asset Management](https://www.zinier.com/platform/core/asset-management): Asset catalogs, lifecycle tracking and scheduled maintenance plans that create work orders when due. - [Parts & Inventory](https://www.zinier.com/platform/core/inventory-parts): Tracking parts and stock from warehouse to van, linked to work orders. - [Tools Management](https://www.zinier.com/platform/core/tools-management): Assigning and reserving field tools and equipment, with availability and audit logs. - [Reporting & Analytics](https://www.zinier.com/platform/core/reporting-analytics): Field service dashboards and KPI reporting, with advanced analytics through Zinier's partnership with Domo. - [Remote Assistant](https://www.zinier.com/platform/core/remote-assistant): Live video, screen sharing and annotation that connect technicians with remote experts. - [Chat](https://www.zinier.com/platform/core/chat): Web and mobile chat for field teams, linked to tasks and work orders. - [Timesheets](https://www.zinier.com/platform/core/timesheets): Timesheets that capture travel and task time automatically, with mobile submission and web approval. - [Appointment Booking](https://www.zinier.com/platform/core/appointment-booking): Self-service booking, rescheduling and technician tracking for end customers. - [Customer Portal](https://www.zinier.com/platform/core/customer-portal): A branded self-service portal for customers to raise requests, book visits and check job status. - [Customer Communications](https://www.zinier.com/platform/core/customer-communications): Automated SMS and email updates through the appointment process, from booking to completion. ## Intelligence and Studio features - [Goals](https://www.zinier.com/platform/intelligence/goals): Setting the KPIs Zinier Intelligence tracks, such as first-time fix rate and SLA compliance. - [Answers](https://www.zinier.com/platform/intelligence/answers): Asking questions about field operations in plain language and getting answers from live data. - [Insights](https://www.zinier.com/platform/intelligence/insights): Proactive alerts, including SLA breach predictions 30 to 60 minutes ahead, and change simulations. - [Agents](https://www.zinier.com/platform/intelligence/agents): AI voice and chat agents for customer booking and for technicians reporting back on jobs. - [Templates](https://www.zinier.com/platform/studio/templates): Pre-configured, industry-specific setups of the Core modules. - [Builders](https://www.zinier.com/platform/studio/builders): Drag-and-drop builders and conversational AI for building workflows, modules, rules and integrations. ## Industries - [Telecommunications](https://www.zinier.com/industries/telecommunications): Field service for network rollouts, FTTH builds and infrastructure maintenance. - [Renewables](https://www.zinier.com/industries/renewables): Field service for solar, wind and battery sites, from inverter faults to turbine inspections. - [OEM and manufacturing](https://www.zinier.com/industries/oem): Installation, calibration, maintenance and warranty service for equipment manufacturers. - [EV charging and BESS](https://www.zinier.com/industries/ev-charging-and-bess): Installing, inspecting and maintaining EV chargers and battery storage sites. - [Electric utilities](https://www.zinier.com/industries/electric-utilities): Storm response, planned maintenance, inspections and audits for electric utilities. - [Water utilities](https://www.zinier.com/industries/water-utilities): Sampling, preventive maintenance and leak response for water utilities. - [Gas utilities](https://www.zinier.com/industries/gas-utilities): Locate tickets, leak response, integrity work and replacement programs for gas utilities. ## Customers - [Customer stories](https://www.zinier.com/customers): An overview of Zinier customers and their results by industry. - [Naturgy](https://www.zinier.com/case-studies/naturgy): Digital field operations across a 2.2GW solar, wind and battery portfolio, live in under nine months. - [Netline](https://www.zinier.com/case-studies/netline): A Chilean telecom provider that unified five systems and raised same-day installations from 67% to 92%. - [Midco](https://www.zinier.com/case-studies/midco): A US broadband provider with 15-minute scheduling windows and 96% on-time arrivals for half a million customers. - [Black & Veatch](https://www.zinier.com/case-studies/black-veatch): Telecom tower maintenance cycle times cut from 90 days to 30. - [Community Fibre](https://www.zinier.com/case-studies/community-fibre): A London fiber provider automating scheduling, compliance and skills management. - [Toshiba IT Service](https://www.zinier.com/case-studies/toshiba): Automated personnel scheduling and parts management across 100 service bases. - [MTS](https://www.zinier.com/case-studies/mts): A replacement for an end-of-life FSM system, consolidating several systems into one platform. - [Manvia](https://www.zinier.com/case-studies/manvia): Maintenance, asset tracking and reporting across a facilities portfolio. ## Field service guides - [What is field service automation?](https://www.zinier.com/what-is-field-service-automation): An explainer on how field service automation works, its benefits and examples. - [Zinier FSM FAQs](https://www.zinier.com/resources/faq): Answers about the platform, implementation, integrations, AI, security and support. ## Company - [About Zinier](https://www.zinier.com/company/about): Company background, leadership and the story behind Zinier FSM. - [Security & compliance](https://www.zinier.com/company/security-compliance): Zinier's ISO 27001 certification, SOC 2 Type II audits and security practices. - [Partners](https://www.zinier.com/company/partners): Zinier's network of system integrators, technology providers and consulting firms. - [Contact](https://www.zinier.com/contact): Sales and support contacts and office locations. - [Book a demo](https://www.zinier.com/request-demo): The form to request a demo of Zinier FSM. - [Support](https://www.zinier.com/support): Help center, support case logging and system status for existing customers. ## Optional - [Blog](https://www.zinier.com/resources/blog): News, product updates and articles on field service management, AI and automation. - [Learn](https://www.zinier.com/resources/learn): Guides, reports and e-books on field service topics. Some resources require a form to download. - [Videos](https://www.zinier.com/resources/videos): Product videos, customer stories and on-demand webinars. - [Events](https://www.zinier.com/resources/events): Upcoming events and on-demand webinars. - [Newsroom](https://www.zinier.com/company/press): Press releases and company announcements. - [Careers](https://www.zinier.com/company/careers): Open roles and working at Zinier. - [Partner program application](https://www.zinier.com/company/partner-application): How to apply to the Zinier Partner Program. - [Privacy policy](https://www.zinier.com/legal/privacy-policy): How Zinier handles personal data. - [Terms & conditions](https://www.zinier.com/legal/terms-conditions): Terms for using the Zinier website and services. - [XML sitemap](https://www.zinier.com/sitemap.xml): The full list of public URLs, including the French, Spanish and German versions.