Deliver Unparalleled Service with Field Service Elements

Start by digitizing your operations. Then go to the next level with automation and intelligence.

Take the guesswork out of scheduling and dispatching with our intelligent technician match, which factors in skills, certifications, or other criteria.

Automate mundane tasks, and create interactive, step-by-step workflows to make your back office and field force teams more productive.

Put the power of customer data and dynamic, interactive guides in the hands of your field force with the Zinier native mobile apps.

Get the visibility you need to make smart, impactful decisions with real-time work order statuses and up-to-the-second performance dashboards.

Match work to the right people at the right time

Create work orders manually, trigger work orders automatically, or connect to your existing work order system.
Track every detail of your field force, from work hours to skill set and performance history.
Let us intelligently match, schedule, and dispatch technicians based on skills, site proximity, and other criteria.

Easily automate, deploy, and manage workflows

Create install, fix, and removal guides that walk technicians through each step of a process.
Auto-trigger work orders for preventative maintenance or even next steps in a serial process.
Work with our solution partners or your IT team to develop automated workflows.

Ensure quality service from your mobile workforce

Surface relevant info about customers, sites, and work orders in a single, native app.
Capture photos, close out work orders, and generate invoices from your mobile device.
Handle onboarding and training with guided workflows for install, fix, and maintenance.

Know how your teams perform in real time

Set up real-time notifications for work order status updates and supervisor approvals.
Take action based on up-to-the-second performance metrics and visual dashboards.
Understand how your outsourced partners are performing, down to the technician level or even individual work orders.

Trust in our scalable, enterprise solution

Zinier is built on a secure technology stack, with granular user access control for extra security.
Connect critical systems to Zinier to surface relevant data to your coordinators and field force, using our APIs and integrations.
Optimize each configuration and workflow with intuitive test and deploy tools.

In telecom? We have solutions for you.

We’ve worked with large telecom providers and their service partners to create best practice workflows for fiber, DAS, HVAC, and more. Our team of experts has extensive experience in the telecom space, and will work with you to identify your major challenges and areas of opportunity to drive success.

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