Infographics

In our recent survey of 523 field service workers (technicians, dispatchers, field coordinators, etc.), we asked them about the technology their organizations are using. We also asked them to identify areas for improvement. Download this infographic to see what they have to say.

Every leap forward in communications technology has required a parallel leap in field service to keep everything running smoothly. From gathering wood and keeping a watchful eye on the fires powering smoke signals to monitoring fiber-optic cables, field service teams have been ready to ensure the world’s ability to convey ideas and information. As the telecom world embraces the next big leap – to 5G wireless – the world of field service is ready to evolve with AI-driven automation platforms that will enable it to support the new 5G networks.