Both technicians and the backoffice can view and search their organization’s contact list to quickly find the right chat targets.
Chat in Context
Technicians can launch chat from the context of their task or work order and automatically capture the task information (TASK ID) in the chat. This helps immediately set the right context for their communication with other members of the team.
View Chat History
Users can view all chat history to quickly find the information they need. In addition, users can also search conversations to find specific information across messages.
Curious about what the future of field service looks like? See the Productivity Suite in action today.