Zinier FSM
Real operations. Real results.
Worldwide, leading telecom, utilities, manufacturing, renewables and EV/BESS businesses are using Zinier FSM to adapt faster, automate smarter, and deliver at scale. Here are their stories.
Field service leaders know tomorrow won't look like today.
Field service leaders from global telecoms to renewable energy rely on Zinier FSM to futureproof their operations: controlling costs, protecting SLAs and building for what’s next.
Telecommunications
Virgin Media O2
"Zinier stood out for having a fresh approach and modern platform that would allow us to embrace the challenge of resource scheduling and dispatching while supporting future business needs."
Paul Edwards
Director, Field Engineering & Operations
Telecommunications
Netline
67→92%
Lifted same-day installation completion from 67% to 92% and gained 32 NPS points by replacing manual dispatch with automated, real-time scheduling.
"We have become more organized, more efficient, and we have greater accountability to our customers. The experience is smoother, and that's what matters most."
Jenniree Navas
Customer Experience Manager
Telecommunications
Community Fibre
-40%
Cut service response times by 40% by unifying field operations onto a single intelligent platform, improving engineer efficiency and customer experience at scale.
"It's hard for an operation like ours to scale without either compromising on service, compromising on quality, or compromising on the customer experience. Zinier has allowed us to do exactly that."
Jake Mitchell
Head of Customer Engineering
Engineering & Infrastructure
Black & Veatch
90→30 days
Slashed telecom tower maintenance cycle times from 90 to 30 days by streamlining subcontractor management, work order flow, and quality control across hundreds of sites.
“Our project teams connect on one real-time, integrated platform, streamlining operations from the field to the office and back again.”
David Simmons
Senior Director of Technology & Innovation, Black & Veatch
Utilities & Energy
Naturgy
9 months
Went fully digital across a 2.2GW renewable portfolio in just 9 months, strengthening asset reliability and operational control as the business scales.
“Moving to a fully digital field service platform has strengthened our operational control and ensures our assets remain reliable as we scale.”
Gema Deus Vázquez
COO
Which KPIs do you want to improve?
Zinier FSM delivers impact where it matters, surfacing insights specific to your business, simulating where workflow changes can move the needle, and executing based on your priorities.
Here's what that looks like for current Zinier FSM customers. Your results are up to you.
Community Fibre
40%
reduction in service response times
Virgin Media O2
30%
reduction in mileage and drive time
Netline
67→92%
installations complete within 24h
Netline
+32
Increase in net promoter score (NPS)
Black & Veatch
90→30
operational cycle time reduced (days)
Virgin Media O2
50%
improvement in workforce utilization
Naturgy
9 months
full platform live across 2.2GW renewable portfolio
Black & Veatch
25%
increase in SLA adherence compared to previous
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