Remote AssistanT

Real-time expert help for technicians

Connect your technicians with remote experts to quickly overcome challenges in the field.

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Remote AssistanT

Request help from Subject Matter Experts

From the Remote Assistant ZiniApp, or within the context of a task, technicians can request assistance from a pre-defined group of experts.

Remote AssistanT

Web and Mobile Screen Sharing & Annotation

To communicate their issues and facilitate in-field problem solving, technicians can share their mobile or tablet screen with remote experts, and jointly annotate and mark up the screen as part of the problem-solving session.

Remote AssistanT

Save Chat, Screenshots and Images to the Session Log

Participants can chat, share photos and take screen captures during the session. Once the session closes, the chat and image data is automatically stored as part of the session log.

Curious about what the future of field service looks like?
See the Productivity Suite in action today.

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