Request help from Subject Matter Experts
From the Remote Assistant ZiniApp, or within the context of a task, technicians can request assistance from a pre-defined group of experts.
Web and Mobile Screen Sharing & Annotation
To communicate their issues and facilitate in-field problem solving, technicians can share their mobile or tablet screen with remote experts, and jointly annotate and mark up the screen as part of the problem-solving session.
Save Chat, Screenshots and Images to the Session Log
Participants can chat, share photos and take screen captures during the session. Once the session closes, the chat and image data is automatically stored as part of the session log.
Curious about what the future of field service looks like?