Productivity Suite

Say Hello to Better Field Execution

ZiniApps elevate the performance of your entire field service operation

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Our Approach

Built Around You

ZiniApps are designed to enable the key people in your field service universe – back office personnel, field technicians, and customers – to be more efficient, better connected, and to maximize their collective success.

Backoffice Personnel

The dynamic nature of scheduling, parts, inventory, and assets make back office responsibilities more complex than ever. Zinier solves this complexity through intelligent applications that automate mundane operations, so personnel can focus where they’re needed most.

Field Technicians

Field technicians are problem solvers. They’re on the hook to execute on whatever gets thrown their way, even if it’s something they’ve never seen before. ZiniApps are the configurable tools technicians need to put their best foot forward and drive success in the field.

Customers

Providing a delightful, connected customer experience has never been more important. From appointment scheduling and management to communication and security, Zinier helps create on-brand, better-informed customer experiences.

Productivity Suite

Office Experience

Web applications that help the back office scale in scope without
scaling in personnel

Right people, right place, right time. Every time

Make guess work a thing of the past. Automatically schedule and assign tasks to technicians based on their location, availability, and skill set.

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Out of sight, but not out of mind

From the warehouse to the job site, eliminate leakage with full parts and materials visibility down to the task and asset level.

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Say goodbye to the asset paper trail

Digitally track and manage the life of every asset – installation, service, replacement, removal – and tie everything to customer sites and work orders.

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Deep performance insights, without all the digging

Measure, analyze, and visualize performance data to help identify areas of improvement in the field. The result? Better alignment and increased productivity.

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Productivity Suite

Field Experience

Mobile apps and mobile workflows that enable all technicians to excel in the field

A mobile app for the mobile workforce

Field execution excellence. That’s what happens when you give field technicians a mobile-native design and customizable mobile workflows.

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One app to capture all data

Make pens, paper, and spreadsheets a thing of the past. Leverage mobile-native data capture capabilities to connect text, photos, videos and more to each and every task.

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Better back-and-forth means less back-and-forth

Chat that’s integrated throughout our Productivity Suite, so technicians can get real-time support from coordinators and engineers, no matter where they are in their workday.

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Video calls with experts keep the workflow flowing

With another set of eyes just a screen-share away, technicians can partner with an expert to solve their trickiest in-field problems.

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Productivity Suite

Customer Experience

Drive customer satisfaction with better appointment scheduling and communication, all configured to your brand and business needs

Give customers the flexibility they want

Enable customers to schedule and modify service appointments, and view appointment details such as service type and activity status.

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Make your brand stand out

A configurable customer portal helps you meet your specific business needs and put your brand front and center.

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Keep customers in the know, not in the dark

Create a thoughtful journey of customer notifications throughout the service process, from appointment booking to work order completion.

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Curious about what the future of field service looks like?
See the Productivity Suite in action today.

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