Single step Work Orders allow you to add a single task while multi-step allows you to add multiple tasks and task dependencies

Manage your in-house workforce only or add the ability to also manage contractors

Provides the ability to manage one or multiple contractor per work region

Schedule tasks on-demand or add the ability to run periodic auto-scheduling runs in the background

Add Capacity Management to view, adjust and optimize your workforce capacity to meet demand as it changes

Manage parts usage, parts requests, transfers, and returns to or from trucks/warehouses and customer sites

Easily keep track of equipment that you're responsible for inspecting, maintaining, and repairing

Leverage a set of pre-configured dashboards to pull data across your solution together and make better decisions

Access the Zinier app from both iOS and Android devices using a tablet/iPad or mobile phone

Tasks can be downloaded to the device and accessed offline in areas with low or no internet connectivity. When task data needs to be submitted or sent back to the web app, it is first stored locally and then asynchronously sent to the Server depending on the network connection

The Zinier platform helps you capture any and all data from the field as part of a task. All of the basic data capture components exist: checklists, text input, comment boxes, drop-downs, photo, video, and more

Indicates the number of distinct mobile workflows or tasks that can be built and sent to technicians. For example, if your team has a break-fix task and a different workflow for installing an asset, these are 2 distinct task types

A unified web and mobile chat experience that enables technicians to get the real-time support they need to maximize field productivity

Connect your technicians with remote experts via screen sharing and AR to help them quickly overcome challenges in the field

Enable your end-customers to easily schedule and modify service appointments. Appointment booking can be done using your own booking system via APIs or through Zinier's Customer Portal

Make the appointment booking experience your own using Zinier self-service Customer Portal. Configure the customer portal to meet your specific business needs, with custom branding, control over notifications and more

Eliminate change requests and lengthy development cycles. With our No-Code Task Builder, you can create and modify mobile tasks on the fly without touching a line of code.

No-code will take you pretty far in Zinier, but there are times when a fundamental change is needed that goes beyond the no-code capabilities. Studio Z is a low-code toolkit for developers to extend the solution, create enhancements or build new applications or features.

For enterprises that require multi-language support, fear not — our platform capabilities have got you covered. Get in touch for a custom quote based on the number of languages we need to translate.

All of our solution packages allow you to connect with a single external system -- such asa ticketing system ERP or OSS/BSS -- to ingest/import work orders.

Select this option if you need to be able to send work order data, status changes and other updates back to the external system you use to create work orders

Allows you to use your own Customer Portal when scheduling service appointments that then flow into Zinier using our APIs

Select the plan that best meets your data storage needs

All solution packages comes with standard 24/7 environment monitoring to help ensure the stability of your system

Multi-tenant uses a shared infrastructure to provide access to the solution

Represent the amount of time our solution delivery team will dedicate towards configuring and customizing your solution. For reference, 1 sprint = 2 business weeks of development effort

The number of hours of hands-on training provided by our team to get you up and running

The number of days of onboarding support provided by our team to get you up and running

Accelerator and Enterprise packages come with a Customer Success Manager dedicated to your account

Technical support is provided to all. For enterprise customers, it's 24 x 7

All customers get access to our ticketing system for logging bugs and other technical requests

The time it will take us to respond to a support inquiry or request via our online ticketing system during your hours of phone support

Resolution times for all clients are determined by our standard SLA agreement

With all solution packages, you’ll be assigned a dedicated Customer Success Delivery Manager to ensure your implementation is successful

We rely on our customers and industry experts to provide inputs and recommendations to ensure that we keep innovating. Enterprise customers will have a seat on this advisory board