When tasks are not submitted within 30 minutes after scheduled end time, the task duration is extended by one hour and all impacted tasks are rescheduled and/or reassigned
Missed Scheduled Start Time
Tasks that have passed their scheduled start time by one hour without starting are automatically rescheduled and reassigned within their SLA.
Critical Priority Tasks
Schedules are automatically reshuffled to make room for urgent tasks.
Actionable recommendations are sent to dispatchers whenever a task is in risk of SLA breach.
Technician on Leave
When technicians go on leave, their tasks are automatically reassigned / rescheduled.