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FIBER TO THE PREMISES
Deliver and maintain fiber optic connectivity
Run faster fiber rollouts and give every customer the connectivity they need for work, school, and play
Zinier's FTTP suite is field service management software built for fiber to the premises (FTTP) and fiber to the home (FTTH) providers. It manages the work that happens after network design: scheduling installations, coordinating contractors, tracking assets, and keeping subscribers informed from the first dig to the final connection.
Fiber to the Premises
Making a difference where it matters
Zinier is focused on optimizing the use cases - Network Assurance, Pre-enablement, Customer Installations - that have significant impact on the bottom line of every Fiber to the Premises provider.
Network Assurance
The dynamic nature of planned maintenance, unplanned outages, and everything in between makes network assurance more complex than ever. Zinier solves this complexity through purpose-built applications that empower field technicians and improve cross-team collaboration, resulting in better asset performance and SLA adherence.
Pre-enablement
In an industry where every day matters, it’s mission-critical to optimize pre-enablement activities across a broad base of employees and contractors. Zinier provides the visibility, accountability, and coordination necessary to maximize contractor efficiency and streamline both simple and complex installations.
Customer Installations
Keeping end customers happy is vital to staying competitive, and making sure those customers are informed and in control of their schedules is a key part of that happiness. Zinier enables fiber providers to put their best foot forward with automated scheduling, seamless communication, and optimized incident management.
Fiber to the PREMISES
Network Assurance
FIBER TO THE PREMISES
Pre-enablement
Making a difference where it matters
Fiber networks don't get built in one step, and they don't stay healthy on their own. Zinier supports the full rollout lifecycle, from early planning through years of maintenance. With more than $42 billion in BEAD program funding flowing into US fiber builds, the providers that plan, build, and connect faster than their competitors win the market.
Plan
Forecast demand and size your workforce before crews hit the ground. Capacity management shows you where technician supply won't meet installation demand, so you can hire or contract ahead of the backlog instead of behind it.
Build
Track civil works, splicing, and pre-enablement jobs across employees and subcontractors in one system. Real-time QA and photo evidence catch defects before they reach the customer premises. Our guide to 3 strategies for fiber telecom success covers how leading providers structure this phase.
Connect
Give subscribers self-service appointment booking, automated notifications, and technicians who arrive with the right skills and the right kit. Faster installations mean faster revenue per home passed.
Maintain
Per-asset service histories, planned maintenance schedules, and SLA tracking keep the network performing long after the build phase ends. And because everything runs on Zinier's no-code platform, your workflows adapt as the operation grows.
The outcomes fiber providers measure with Zinier
- First-time fix rate. Technicians arrive with the full job history, asset data, and remote expert support they need to close jobs on the first visit.
- Rework and repeat visits. Real-time QA on contractor work catches problems in the field, before they turn into another truck roll.
- Installations per day. Automated scheduling assigns jobs by location, skills, and availability, so more of each shift goes to installing and less to driving.
- SLA adherence. Asset-level maintenance schedules and live dashboards flag at-risk jobs before penalties kick in.
FIBER TO THE PREMISES
Customer Installations
"Zinier’s platform is expected to enable a whole host of features aimed at strengthening our customer experience, by improving visibility and transparency of day-to-day activities, which will translate to operational efficiencies. Zinier’s platform will also be tailored to the needs of our technicians, providing a centralised, well integrated solution to our workforce management needs."
COMMON QUESTIONS
Frequently asked questions
What is FTTP software?
FTTP software manages the field operations behind a fiber to the premises network: scheduling and dispatch, contractor management, asset tracking, and customer installations. Zinier's FTTP suite covers network assurance, pre-enablement, and customer installations in a single platform.
What's the difference between FTTP and FTTH?
FTTP (fiber to the premises) covers fiber connections to any building, including businesses. FTTH (fiber to the home) refers specifically to residential connections. The terms are often used interchangeably, and Zinier supports both.
Does Zinier work for fiber contractors and subcontractors?
Yes. Contractors get mobile task execution, consolidated work orders, and real-time chat with the back office. Network operators get visibility into contractor progress, QA evidence, and performance data without chasing spreadsheets.
Can Zinier integrate with our existing systems?
Zinier integrates with ERP, CRM, and EAM systems including SAP, Oracle, Salesforce, and ServiceNow, so work orders and customer data move between your stack and the field without manual re-entry.
How quickly can a fiber provider go live with Zinier?
Providers that want a fast start can deploy the FTTP Accelerator package, pre-configured software built on lessons from live fiber deployments. Most teams start with one use case, prove the value, then expand.
Are you ready for the fast track?
Find out how to supercharge your field service operations.
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