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IMPERIAL, Neb., Apr. 14, 2025 – ALLO Fiber, a leading US fiber-to-the-premise (FTTP) service provider, has partnered with Zinier to streamline and optimize its Field Service operations that support its mission to create, connect, and serve Gigabit communities.
With Zinier’s customizable, AI-native Field Service Management (FSM) software platform, ALLO Fiber will significantly enhance the experience of its field technicians and operational staff, driving efficiency and further elevate customer satisfaction.
Challenges and Solution
Zinier’s platform resolves challenges faced by ALLO by offering technicians a unified, mobile-first interface that simplifies task management, automates workflows, and enables real-time communication between dispatchers and field staff. The platform's AI-driven optimization engine ensures efficient route planning and reduces manual errors. With customizable task flows, automated updates, and inventory tracking, ALLO Fiber can better manage its operations and scale efficiently.
“ALLO Fiber is committed to delivering exceptional service to our customers. Partnering with Zinier allows us to revolutionize our field operations by streamlining processes and equipping our technicians with powerful tools to work smarter and more efficiently.”
Nick Colton, Vice President of IT
Zinier’s CEO, Prateek Chakravarty, emphasized the importance of adaptable FSM solutions in today’s fast-paced telecom industry. “We’re thrilled to partner with ALLO Fiber to help them overcome the limitations of traditional systems. Zinier’s platform offers a no-code, AI-tailored approach that enhances technician productivity, reduces operational bottlenecks, and provides real-time insights to keep their teams aligned and efficient,” Chakravarty stated.
With Zinier, ALLO Fiber expects to improve customer communication, automate scheduling adjustments, and reduce manual workarounds that previously slowed their operations.
About ALLO Fiber
ALLO Fiber is a leading fiber-optic telecommunications provider, offering residential and business customers high-speed internet, TV, and voice services. With a focus on customer service and innovation, ALLO Fiber strives to deliver the best possible connectivity solutions to the communities it serves.
About Zinier
Zinier is an intelligent field services automation platform that helps organizations with service delivery operations manage frontline workforce and maintain critical assets, thus helping in the development of a smart, connected, sustainable world.
Zinier is powering a new era of customizable service delivery, where AI-powered automation transforms how field service teams operate. By automating routine processes, providing GenAI tailored intelligence, and customizing business workflows, Zinier enables smarter ways of working, so service delivery teams can unlock their full potential.
