With the extensive changes in technology adoption it’s often difficult to know where you start in your journey in sorting through data and looking at systems. It’s vital that service organizations take into account the the various milestones and key steps they need make along the way.
Dealing with the sudden impact of the COVID-19 pandemic was an enormous challenge for every enterprise. And while the end of the pandemic will be welcome news for us all, managing the transformation to life after COVID will also take us into unfamiliar territory.
As we continue to navigate the COVID-19 pandemic, field service organizations are looking for ways to maintain critical infrastructure without compromising the safety of their workforce. For many, that means adopting new technologies that help them automate routine tasks and reduce the amount of time technicians spend in the field.
The global COVID-19 pandemic has fundamentally changed the way we do business, particularly in the Field Service industry. Everything from customer habits to how field service organizations interact with their team has rapidly changed as we all navigate these uncertain times.
From pandemics, to natural disasters, social unrest to regulatory changes, operations need to be agile and ready for anything. Learn and discuss how to build operations that are able to keep up with customer demands – no matter how quickly the world is changing.
In this recording, the panelist break down some of the obstacles of innovating for the future in a challenging Present. In this round table panel, each expert shares their insights on the challenges we faced in 2020.
We were excited to partner with WBR as speakers at the Field Service Virtual Event on September 2-3 2020. In this recording, Kevin Maufer, Head of Customer Success and Corinna DalColletto, Director of Solution Delivery at Zinier to shares how technologies like AI and automation help companies maintain critical infrastructure and protect their front-line teams during the pandemic.
Disruption accelerates innovation and more than ever, it is critical for enterprises across APAC to incorporate technologies like AI and automation into their growth plans.
As we start to emerge from the COVID-19 pandemic, field service teams will increasingly turn to AI and automation to protect workers and ensure business continuity in the event of another crisis. What does the future of field service look like — and how does touchless service delivery fit into this new normal?
Shelter in place is not a reality for companies responsible for maintaining the critical infrastructure and services that our world relies on. They are also not immune to the effects of the virus — or the potential for workforce disruptions and shortages. This discussion will cover considerations to both protect and optimize your field service workforce during this global pandemic.