Companies frequently struggle with the classic dilemma: create from scratch or buy pre-made? Yet, a promising third choice is rising: the Buy to Build strategy. This white paper explores this new approach, addressing challenges of current methods, highlighting Buy-to-Build advantages, and advocating for its superiority.
Field service management solutions can play an important role in strengthening your connections with your customers. From providing a customer portal they’ll appreciate to providing them with flexible options to communicate with you to soliciting (and acting on) their feedback, here are 5 ways to engage with your customers that will all help build stronger bonds.
Better visibility across your field service operations can drive benefits like raising productivity, improving SLAs, and boosting morale.
Are you trapped by the constraints of a patchwork of legacy point solutions? We’ll show you a solution designed to deliver 5 key benefits for a leading Internet service provider.
We recently spent a day with a leading fiber-to-the-home installer and helped them identify how to save time and money with software updates they could implement without code, in a matter of minutes. No IT, no system integrators, and no waiting days or weeks.
Learn how one of our customers used our No-code Task Builder to change their mobile workflows and impact their bottom line in a matter of minutes.
If you’re having trouble getting a grasp on in-field visibility and manual routine tasks, you’re not alone. Visibility is crucial to making the right decisions, boosting your efficiency, and making your whole organization more productive.
Is your field service organization still working off of spreadsheets – or worse, pen & paper? If so, don’t feel bad – you’re in good company. In our recent survey of field technicians (conducted by independent creative market research agency Atomik Research), we found that 52% of field service companies are still using manual methods for field service management.
Are you tempted to build your own field service software? It can be an attractive option, with the opportunity to customize to your exact needs, full control over security and system updates, and guaranteed integration with the tools and processes you already use.
Is your technology infrastructure flexible enough to adapt to your always-changing needs? Major trends are driving a shift in service model. Organizations need deploy modern field service solutions, built around low-code and configurable AI capabilities, that can quickly and cost efficiently be deployed.
The workforce is changing. Over the last decade, field service has gone from an industry that relied on the skills and expertise of grizzled veterans to one that is increasingly turning to contractors and on-demand workers. How can you leverage uberification to build a more flexible workforce?
In an industry marked by shrinking margins and increased competition, customer service is a powerful differentiator. Delivering better experience through smarter, more proactive and streamlined operations can boost profitability, boost customer satisfaction and retention.
Legacy field service solutions fall short of addressing core pain points today – they are slow to adapt and expensive to maintain. Low- / No-code capabilities give service team back the control. This enables them to build customized solutions, minimizing the time-to-value and total cost of ownership.
Moving to cloud solutions can drive significant impact for field organizations, from improved agility and flexibility, to lower cost of ownership. There are however few steps to think about when preparing for the migration from on-prem to cloud. Those steps are important to ensure smooth, secure, and timeline transition everyone is aligned with.
Improving visibility across your field service operation can provide a major boost to key metrics. If you’d like to see better first-time fix rates, SLA improvements, and faster mean time to resolution, learn how to make visibility your field service “superpower” in this new ebook from Zinier.
Are you having a field performance breakdown? The path back to operational health begins with diagnosing your symptoms. Once you understand the root causes, there are some simple and proven steps (outlined in this new ebook) that you can take to get your business back on track.
Gone are the days when organizations could manage their operations with whiteboard schedules and analog phones. There are too many sites to visit, crews to support, and data points to analyze. Utility companies today can be divided into five stages of technology maturity: Pen and Paper, Early Digitization, Full Digitization, Early Automation, and Full Automation.
With so many moving parts and daily surprises to cope with, there are an awful lot of ways a complex field service operation can go wrong. Too much information? Too little? Different parts of the organization trapped in their own silos? This ebook outlines challenges of scheduling and dispatching, and how automation software can help streamline your processes.
5G is here and so is the need to roll out 5G networks and infrastructure. How can telecoms optimize their field service operations to keep pace? Today’s field service challenges are not just limited to work origination or assignment, but also execution. In the field, technicians are forced to spend valuable time on routine tasks, such as capturing data, uploading photos, and filling out close-out packages with hundreds of data points.
Just about every industry can benefit from more automation, but telecoms are placing special emphasis on using AI to support their back-office coordinators and field technicians during the rollout of 5G.
The Fourth Industrial Revolution is almost here, and it’s changing the way people live and work. From smart cities to intelligent robots, the rise of IoT-connected everything is helping people collect more data and fueling automation.
According to a recent report by McKinsey, 30 percent of jobs globally could be automated in the next 15 years. That number is even higher in industrialized countries such as the U.S., where as many as 73 million jobs could be displaced over the same period. As we move into the next decade, it’s important to think about the future of work – and how AI and automation can help power the next generation of field service.
Field service keeps us in the daily rhythm of our lives. But behind each service call and site visit is a complex ecosystem of people, processes, and technology. Over the last 20 years, the field service industry has undergone a period of rapid growth and innovation. Legacy solutions and manual processes have been replaced by digital tools and automated processes. Now, field service organizations are leveraging AI and real-time data from connected devices to work smarter, faster, and more efficiently.
When field service organizations are forced to rely on legacy systems and manual processes, even the simplest tasks can be challenging. This ebook looks at some of the inefficiencies of traditional field service, then highlights how AI-driven automation can help field teams work smarter and more efficiently.
Digital solutions in field service lack the efficiency and intelligence of AI-driven automation. Field service leaders commonly face the same three challenges with digital solutions, all of which can be improved with automation:
Field service organizations today can be divided into five stages of technology maturity — Pen and Paper, Early Digitization, Full Digitization, Early Automation, and Full Automation.
In an industry marked by rising customer expectations and shrinking margins, field service leaders are looking for ways to do more with less. That often starts by increasing efficiency, from the back office to the field.