Field technician are often times the face of your organization – their work can’t be taken lightly.
Before field technicians enter a customer’s home or business premises, they need to be appropriately trained and enabled. Technicians should be equipped to have insightful and productive conversation with the end customers. Service organizations need to fully support their field technicians, giving them all they need to deliver outstanding customer service and solve issues as efficiently and quickly as possible.
One of the most effective ways to achieve this outcome is through deeper collaboration between technicians and back office personnel. We’ve identified 7 key value drivers that improved collaboration can deliver to your organization.
Download this white paper to learn more.