Field Service, Ground Sales, etc.

ZINIER is a cloud-based platform helping telecoms efficiently track and manage sales and service operations in the field to improve the customer experience.

Digitize your Field Service Operations

Our cloud based platform and mobile app helps you maximize productivity of your service reps. Forget pen-and paper processes -- push mobile-based, fully customizable workflows to your agents in the field and view real-time results at headquarters.

Increase service efficiency and productivity

Digital workflows free your back-office personnel from the burden of paper-based processes, greatly improving operational efficiency.

Gain real-time visibility

Once a technician completes a work order via mobile, you'll be able to instantly view the results from the web dashboard.

Digitize your Ground Sales Processes

Improve the efficiency and effectiveness of kiosk and door-to-door sales reps, allowing them to complete sales workflows on-the-go from their mobile device while providing real-time visibility to headquarters.

Streamline back-office operations

Digital workflows free your back-office personnel from the burden of paper-based processes, greatly improving operational efficiency.

Gain real-time sales insights

Instantly view your sales funnel and other KPIs from our real-time analytics dashboard.

Empowering a new Generation

The next generation workforce is different from the past -- they learn and communicate differently and have higher expectations for technology. Our mobile app was specifically designed to meet the needs and help service and sales reps to provide the very best in customer service from the field.

Help technicians solve problems on the fly

Service reps can access critical resources relevant to the task at hand from within the workflow, preventing an awkward call to headquarters in front of the customer.

Unique profile development

Build a unique profile of each of your technicians by tracking key metrics (i.e completion time and %) on every work order. These unique profiles can help you discover where technicians excel and discover opportunities for optimization.

Employee happiness

Our consumer-grade user interface will delight your next-gen workforce, who expect more from a platform's design, even in an enterprise setting.

Delight your Customers

More efficient sales and service processes help you deliver faster, better service and dramatically improve customer experience.

Go from sale to install in record time

Use triggers to automate post-sales installation work orders helping you convert a sale into an active customer in record time. Through our unified platform, sales and service comes together.

Minimize repeat service visits

Context help and resources within your service workflows provide your technicians with the tools they need to succeed in the field, reducing the chance of a follow-up visit.

ZINIER OFFICES

North America - HQ

2627 Hanover St, Palo Alto, CA 94304, United States of America

+1 (415) 999-7236

n...@zinier.com

Latin America

Los Militares 4777, of 1702, Las Condes, Santiago, Chile

+56 09 9519 0463

l...@zinier.com

Asia Pacific

14 Robinson Road, #08-01A Far East Finance Building, Singapore 048545

+65 8132 7670

a...@zinier.com

A UNIFIED PLATFORM TO DIGITALLY TRANSFORM TELECOM FIELD OPERATIONS

Catered to the next generation mobile workforce