Success brings its own unique blend of strengths and challenges. For one multinational technology company – 150 years strong with $6+ billion in revenues in 2020 – the company enjoyed a long history of innovation targeting a broad range of service providers.
But while that track record has helped the company grow an enviable reputation, it’s also generated a trail of legacy apps to maintain. Over the years, that patchwork of legacy apps was further complicated by a corporate history involving many acquisitions.
And many of those apps created a variety of field service challenges. The company finally found a solution that connects clients’ operations from the back-office to the front end (and everything in between). Now they can support customers anytime, anywhere.
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