Companies frequently struggle with the classic dilemma: create from scratch or buy pre-made? Yet, a promising third choice is rising: the Buy to Build strategy. This white paper explores this new approach, addressing challenges of current methods, highlighting Buy-to-Build advantages, and advocating for its superiority.
Field service management solutions can play an important role in strengthening your connections with your customers. From providing a customer portal they’ll appreciate to providing them with flexible options to communicate with you to soliciting (and acting on) their feedback, here are 5 ways to engage with your customers that will all help build stronger bonds.
Better visibility across your field service operations can drive benefits like raising productivity, improving SLAs, and boosting morale.
Ready to boost your operational efficiency? We’ve put together a handy checklist for a step-by-step process for fiber-to-the-home installations so you’ll be sure you’re doing things right – and right on schedule.
Zinier sponsored a survey of 523 field technicians, tower technicians, dispatchers, and other field service workers in the construction, engineering, manufacturing,mining, telecommunications, and utility sectors. We asked them about their concerns and outlook on their jobs in 2021.
A unified data infrastructure helps you build end-to-end real-time visibility to power up your field service operations. Integrating your data silos (ERP, Asset Management, CRM, and more) gets your back office, field teams, and third-party contractors on the same page to give your customers world-class service – and reduces your time-to-value on your field service solution.
In our recent survey of 523 field service workers (technicians, dispatchers, field coordinators, etc.), we asked them about the technology their organizations are using. We also asked them to identify areas for improvement. Download this infographic to see what they have to say.
If you’re having trouble getting a grasp on in-field visibility and manual routine tasks, you’re not alone. Visibility is crucial to making the right decisions, boosting your efficiency, and making your whole organization more productive.
Is your field service organization still working off of spreadsheets – or worse, pen & paper? If so, don’t feel bad – you’re in good company. In our recent survey of field technicians (conducted by independent creative market research agency Atomik Research), we found that 52% of field service companies are still using manual methods for field service management.
Are you tempted to build your own field service software? It can be an attractive option, with the opportunity to customize to your exact needs, full control over security and system updates, and guaranteed integration with the tools and processes you already use.
Field technician are often times the face of your organization – their work can’t be taken lightly. Before field technicians enter a customer’s home or business premises, they need to be appropriately trained and enabled. Technicians should be equipped to have insightful and productive conversation with the end customers. Service organizations need to fully support their field technicians, giving them all they need to deliver outstanding customer service and solve issues as efficiently and quickly as possible.
Is your technology infrastructure flexible enough to adapt to your always-changing needs? Major trends are driving a shift in service model. Organizations need deploy modern field service solutions, built around low-code and configurable AI capabilities, that can quickly and cost efficiently be deployed.
The workforce is changing. Over the last decade, field service has gone from an industry that relied on the skills and expertise of grizzled veterans to one that is increasingly turning to contractors and on-demand workers. How can you leverage uberification to build a more flexible workforce?
In an industry marked by shrinking margins and increased competition, customer service is a powerful differentiator. Delivering better experience through smarter, more proactive and streamlined operations can boost profitability, boost customer satisfaction and retention.
Legacy field service solutions fall short of addressing core pain points today – they are slow to adapt and expensive to maintain. Low- / No-code capabilities give service team back the control. This enables them to build customized solutions, minimizing the time-to-value and total cost of ownership.
Moving to cloud solutions can drive significant impact for field organizations, from improved agility and flexibility, to lower cost of ownership. There are however few steps to think about when preparing for the migration from on-prem to cloud. Those steps are important to ensure smooth, secure, and timeline transition everyone is aligned with.
With the rise of 5G, fiber has become an increasingly important part of the internet service provider business and, by extension, a massive sector of field service. On top of 5G, fiber to the home and growing bandwidth demands are straining field service resources. Download our datasheet to learn more.
Zinier has been named an IDC Innovator in the IDC Innovators: Field Service Management Applications, 2021 (#US45617620, March 2021) report. Zinier supports service organizations with an innovative new technology and groundbreaking approach to existing issues.
Field service operations need to be transformed to succeed in today’s real-time, on-demand world. When upgrading your Field Service Management Technology, are you considering all the potential ways this technology could impact you down the line?
Every day, utilities dispatch thousands of technicians to repair, inspect, and maintain the millions of miles of electrical infrastructure across the globe. At each stop, field teams help keep the lights on and our world moving. But getting from plant to plug is a complicated journey. Here’s how field service touches each step of the process.
Field service operations need to be transformed to succeed in today’s real-time, on-demand world. Learn how upgrading to a modern field service automation platform from legacy systems and manual processes can dramatically improve operational efficiency, drive field productivity, and reduce operating costs.
Every leap forward in communications technology has required a parallel leap in field service to keep everything running smoothly. From gathering wood and keeping a watchful eye on the fires powering smoke signals to monitoring fiber-optic cables, field service teams have been ready to ensure the world’s ability to convey ideas and information. As the telecom world embraces the next big leap – to 5G wireless – the world of field service is ready to evolve with AI-driven automation platforms that will enable it to support the new 5G networks.
Want to see firsthand how Zinier helps technicians get jobs done more quickly and accurately? Jump in to our interactive platform tour!
Improving visibility across your field service operation can provide a major boost to key metrics. If you’d like to see better first-time fix rates, SLA improvements, and faster mean time to resolution, learn how to make visibility your field service “superpower” in this new ebook from Zinier.
Are you having a field performance breakdown? The path back to operational health begins with diagnosing your symptoms. Once you understand the root causes, there are some simple and proven steps (outlined in this new ebook) that you can take to get your business back on track.
They say that “not all heroes wear capes.” The heroes of field service are trading in their clipboards for new tools and processes designed for work in an era of COVID-19 and other business disruptions. This new report includes best practices based on first-person input from diverse field service operations.
Gone are the days when organizations could manage their operations with whiteboard schedules and analog phones. There are too many sites to visit, crews to support, and data points to analyze. Utility companies today can be divided into five stages of technology maturity: Pen and Paper, Early Digitization, Full Digitization, Early Automation, and Full Automation.
With so many moving parts and daily surprises to cope with, there are an awful lot of ways a complex field service operation can go wrong. Too much information? Too little? Different parts of the organization trapped in their own silos? This ebook outlines challenges of scheduling and dispatching, and how automation software can help streamline your processes.
5G is here and so is the need to roll out 5G networks and infrastructure. How can telecoms optimize their field service operations to keep pace? Today’s field service challenges are not just limited to work origination or assignment, but also execution. In the field, technicians are forced to spend valuable time on routine tasks, such as capturing data, uploading photos, and filling out close-out packages with hundreds of data points.
Dealing with uncertainty, changing operating needs & technological advancements during times of crisis. COVID-19 has forced field service organizations to quickly adapt to protect their teams and operations. In this report, IQPC Australia worked with global field service leaders to develop a practical guide on optimizing service delivery – today and post-pandemic.
Just about every industry can benefit from more automation, but telecoms are placing special emphasis on using AI to support their back-office coordinators and field technicians during the rollout of 5G.
In the United States, six million miles of electrical cable crisscross the country, supplying power to countless homes and offices. Each year, these lines have to be inspected, maintained, and repaired. If maintenance falls behind or inclement weather disrupts service, crews have to be manually scheduled and dispatched. In the field, linemen have to find where the fault occurred and then determine what can be repaired and what needs to be replaced. It’s a slow, manual process that is ready for change.
Utility companies work around the clock to ensure the journey from plant to plug is seamless, but field teams today are held back by legacy systems and slow, manually driven processes. Zinier is purpose-built to help field service organizations embed intelligent automation into every step of every process, driving productivity from the back office to the field.
By 2024, the number of smart meter installations is expected to double. Driven by a global push for smarter infrastructure, utility companies are replacing decades-old analog meters with smart meters that provide real-time visibility into power consumption. The deployment of advanced metering infrastructure (AMI) is helping companies build more efficient and profitable grids, but getting there requires a large amount of planning, coordination, and execution.
According to the Department of Energy, power outages cost the U.S. economy $150 billion annually. It’s a staggering number, and one of the reasons utilities are so focused on asset uptime. But the journey from plant to plug is a turbulent one, filled with expensive infrastructure and constant maintenance. Even when electricity is ready for consumer use, transformers are needed to bring voltages down to safe levels.
The Fourth Industrial Revolution is almost here, and it’s changing the way people live and work. From smart cities to intelligent robots, the rise of IoT-connected everything is helping people collect more data and fueling automation.
Zinier is purpose-built to help field service organizations embed intelligent automation into every step of every process, driving productivity from the back office to the field. Whether you want to increase first-time fix rates by automatically assigning technicians based on skills and proximity, drive asset uptime with predictive maintenance, or help your teams get more done by automating routine tasks, we can help you work and smarter.
According to a recent report by McKinsey, 30 percent of jobs globally could be automated in the next 15 years. That number is even higher in industrialized countries such as the U.S., where as many as 73 million jobs could be displaced over the same period. As we move into the next decade, it’s important to think about the future of work – and how AI and automation can help power the next generation of field service.
Field service keeps us in the daily rhythm of our lives. But behind each service call and site visit is a complex ecosystem of people, processes, and technology. Over the last 20 years, the field service industry has undergone a period of rapid growth and innovation. Legacy solutions and manual processes have been replaced by digital tools and automated processes. Now, field service organizations are leveraging AI and real-time data from connected devices to work smarter, faster, and more efficiently.
When field service organizations are forced to rely on legacy systems and manual processes, even the simplest tasks can be challenging. This ebook looks at some of the inefficiencies of traditional field service, then highlights how AI-driven automation can help field teams work smarter and more efficiently.
Digital solutions in field service lack the efficiency and intelligence of AI-driven automation. Field service leaders commonly face the same three challenges with digital solutions, all of which can be improved with automation:
Field service organizations today can be divided into five stages of technology maturity — Pen and Paper, Early Digitization, Full Digitization, Early Automation, and Full Automation.
In an industry marked by rising customer expectations and shrinking margins, field service leaders are looking for ways to do more with less. That often starts by increasing efficiency, from the back office to the field.