Introducing Ojas Sharma, a Technical Project Manager at Zinier, who excels in quarterly work planning, values his organizational skills, dreams of witnessing a live Formula 1 race at Monza, and candidly admits to disliking sleep.
Understand why a user-friendly UI is critical to accelerating revenue velocity and cultivating long-lasting customer relationships.
Discover crucial strategies for minimizing overbookings in your field service operations, boosting efficiency, and enhancing customer satisfaction, all while keeping those dreaded bad reviews at bay.
August edition of Frontlines Newsletter - Digital Infrastructure News for a Sustainable, Connected World.
This month, Zinier launched Career Planning & Development Program, which includes sessions on perspectives, self-discovery, charting paths, and expanding horizons, aiming to nurture employees' talents and advance their careers within the organization.
Unveil the core traits of effective field service management leaders, grasp their impact on customer satisfaction, and excel in customer-centric decisions in a world where reviews influence 93% of consumer choices.
Zinier Field Talk & Tacos' inaugural episode focused on boosting revenue velocity and customer relationships in the Telecom industry by prioritizing customer experience, process automation, human interactions in field services, and streamlined service delivery to reduce pre-install cancellations.
July edition of Frontlines Newsletter - Digital Infrastructure News for a Sustainable, Connected World.
Digital Transformation is reshaping field services through the adoption of advanced technologies like IoT, AR, ML, and AI, resulting in enhanced efficiency, proactive maintenance, improved customer experiences, data-driven decision-making, and increased sustainability.
Meet Anupama Das, Sr. QA Technical Lead, as part of our Humans of Zinier series, driving the new era of field service automation, with a focus on open-mindedness, collaborative culture, and delivering high-performance improvements.
Zinier's Z-Awards recognize and celebrate the exceptional achievements of our employees, inspiring a culture of excellence and fostering a spirit of ownership, delivering awesomeness, and enjoying the ride.
Zinier, a leading technology platform provider in infrastructure installation and maintenance operations, is proud to announce the expansion of its product offering with two groundbreaking solutions, Zinier Essentials and Zinier Accelerator. These innovative offerings complement the existing Zinier Enterprise solution, enabling FTTP operators at every stage of their field service automation journey to achieve unprecedented levels of operational excellence.
Join us for an insightful 30-minute webinar where we will introduce Zinier Essentials and Accelerator Solutions, a revolutionary suite of preconfigured software designed to empower Fiber-to-the-Premises (FTTP) operators in streamlining their field service management.
Join our summer webinar series, Field Talk & Tacos, to learn from real-world cases of field service management transformations and gain insights on process automation, customer experience, user-friendly UI, and data collection for transformative change.
The connectivity challenge in today's interconnected world emphasizes the need to prioritize the fulfillment of promises, embrace a customer-centric mindset, leverage technology, and foster collaboration to deliver exceptional connectivity experiences.
Meet Ana Seyedin, a remote accounting manager at Zinier. She finds balance through yoga and playing the piano, and dreams of exploring the Amazon Forest. Her motto: "Knowing yourself is the beginning of all wisdom."
Artificial Intelligence (AI), Cyber Security and Resilience, Cloud Adaptation, and 5G are the top telecom trends driving innovation in digital transformation efforts in 2023, offering organizations the opportunity to solidify their presence in the fast-paced world of telecommunications and achieve long-term success.
Bridging the gap and empowering frontline workers through innovation and digital transformation is at the core of Zinier's mission, ensuring their recognition, safety, and efficiency in an evolving technological landscape.
Meet Nikki Grimsley, Enterprise Delivery Manager -- another in our ongoing Humans of Zinier series about the people that make up the company.
As the fiber optics industry continues to rapidly evolve, companies must invest in high-quality infrastructure, stay up-to-date with emerging technologies, and focus on delivering superior customer experiences to stay ahead of the competition.
The field services industry is grappling with a talent shortage, making it crucial for companies to prioritise positive company culture, career development opportunities, and effective employee communication. It is imperative to foster a workplace where employees feel empowered, engaged, and supported. Through innovative solutions like Dynamic Audits, Zinier aims to enhance employee retention and improve feedback efficiency to overcome the talent shortage in the field services industry.
Today, global eco-wakening shows that an overwhelming majority of the population supports efforts to improve sustainability and mitigate the effects of climate change, in both the world’s largest economies as well as in developing economies.
Meet Zinier at Fiber Connect 2023 for field service insights and expert advice. Schedule a meeting with Rakesh Sharma now!
In this newsletter, you’ll discover our latest product enhancements: improvements to the drag-and-drop scheduling experience, updated filters for dispatchers, and color indicators to make the lives of field technicians easier. And, that's not all - we're working on a powerful integration with Chat-GPT to help field teams solve unforeseen challenges and reduce the need for a second truck roll! Here’s a quick preview.
Based on client feedback, we are excited to introduce an enhancement to the Mobile Task List that allows technicians to take task-specific actions directly from the Task List screen – including accepting or rejecting a task – without having to enter the task workflow.
As Recommendation usage has increased, we’ve been closely monitoring your feedback and are excited to introduce a number of improvements. These include search, filtering, and new expiration rules to declutter the recommendation center and allow dispatchers to take action on what matters most.
We are introducing a number of enhancements that improve the overall usability and performance of the Calendar View. These include page-level filters to help you find the right tasks and technicians, and enhancements to the task list that facilitate quicker load times.
To help take the guesswork out of drag-and-drop scheduling, we introduced several enhancements to the Calendar View that make the decision of where to drop a task more intuitive.
In many field service operations, there's a digital equity gap between the backoffice and the field. Here's how to close the chasm.
Connect with the industry's top expert on fiber-to-the-home and gain insights from his years of experience.
To help manage rapid fluctuations in demand, many telcos are turning to tools to help manage field service capacity management. Discover the pitfalls of and best practices for capacity planning, utilization, and automation.
Industry 4.0 is revolutionizing the infrastructure, industrial, and manufacturing sectors, allowing companies to achieve unprecedented levels of efficiency and innovation.
Zinier, a leading provider of intelligent field service automation solutions, has announced that it is incorporating ChatGPT, a state-of-the-art large language model (LLM), into its field service solution.
The DTW Bangkok event held from 14-16th March, witnessed over 1000 attendees joining from across South East Asia and other Asian countries. The event brought together representatives from most of the telecom companies in the region and saw eminent panelists discussing the latest trends and themes shaping the future of the telecom industry.
The field service issues that are top of mind for America's electric cooperatives developing broadband systems are often different from those of other telecom providers. Find out our key takeaways from the TechAdvantage conference and expo.
Several of Zinier's own #fearlesswomen (and #fearlessmen) salute the women who inspire them, in honor of International Women's Day.
If you couldn't make it to MWC Barcelona, here are 5 takeaways from the massive expo about what's in store for field service operations.
Ready to fall in love? Get to know these field service automation solutions and you'll wonder where they've been all your life.
What trends are shaping the challenges and solutions for field service operations in the telecom sector? Here's what we saw and heard at the recent Metro Connect USA event.
What are the biggest challenges for the companies building out the charging infrastructure for electric vehicles? Discover what they are — and how to tame them.
Ever wonder what happens when you feed a blog post topic into an AI system to create text and another one to create an image? Now you can find out.
When he's working on making Zinier's applications as easy to use as possible, where does our Director of Product Design Enrique Alvarado look for inspiration? Find out in the latest Humans of Zinier profile of the people behind the platform.
Zinier has received ISO 27001 compliance certification, ensuring data protection for its customers, partners, and employees.
Keeping EV charging customers happy is even more crucial than ever. Here are 5 ways the right field service management solution can help you deliver happiness.
How can field service software solutions help the EV charging industry accelerate and thrive in 2023? Here are 5 emerging trends.
One of the most-requested new capabilities customers have been asking for is Capacity Management. Capacity and demand are constantly changing. With tools to adjust and optimize your workforce in real time, you might feel like Golidlocks, fine-tuning everything until it’s “just right.”
Inventory issues account for a lot of that wasted time – driving down first-time fix rates and killing customer satisfaction metrics. Good news: Unit-level parts tracking now comes out-of-the-box on the Zinier platform.
Visibility is essential for a high-performance operation. And visualization is a crucial piece of the visibility puzzle. The upcoming improvements in Map View in our Dispatch Console brings dispatchers the ability to manage their field teams more effectively, resulting in more consistent and predictable service for their end-customers.
Dynamic Audits provides field technicians with timely and actionable feedback so they can work efficiently and never have to repeat a site visit.
What trends will shape the field service sector in 2023? We gaze into our crystal ball — and talk to a bunch of really smart people — to come up with our top 7 predictions.
Virgin Media O2 will use Zinier’s platform-as-a-service solution to enhance its field service performance.
With Zinier's Ultimate FTTP Field Service Toolkit, you'll have the information and insights you need to automate and optimize your field service operations.
Got questions about the Zinier platform? We ask and answer five of the most common questions we hear.
Zinier and FLS Announce Partnership to Provide Field Service Industry with Enhanced Scheduling and Real-Time Resource Optimization
Discover how improving visibility across your field service operations can integrate all of your data streams and drive up technician productivity.
Find out how a telecommunications powerhouse leveraged the Zinier platform to integrate scheduling with route planning and real-time location data – with impressive results.
Improving your ability to forecast, plan, and utilize capacity more effectively can improve field service performance by as much as 20-30%. Here's how.
We had a great time at the Connected Britain event in London, and have a few key takeaways to share.
In addition to a refreshed UI, the new mobile task list in the Zinier app now shows sync status and additional details about each task. The result? Better coordination between the backoffice and the field and more clarity for technicians about what lies ahead.
Zinier recently joined ISPA UK, a group that (like us) supports Internet service providers in the UK.
The Zinier Customer Portal application solves these problems by providing no-code customizable, end-to-end ownership of customer experiences, from appointment scheduling and management to communication and security.
The Zinier Remote Assistant app leverages the Blitzz Visual Assistance platform to enable technicians to connect with subject matter experts, in real time, to solve issues in the field.
Senior Development Lead Vipin Mohan spends his days cooking up recipes for customer success, but in the evening you can find him cooking up chicken curry.
Here's what to look for to make sure you wind up with a partner that's obsessively focused on its customers.
When you're moving as fast as you can, make sure your customers don't wind up as collateral damage. Here are a few ways to leverage your field service operation to beef up your customer connections.
Meet Luis Martinez, Director of Solution Architecture -- another in our ongoing Humans of Zinier series about the people that make up the company.
Are you trapped by the constraints of a patchwork of legacy point solutions? We’ll show you a solution designed to deliver 5 key benefits for a leading Internet service provider.
The first step on the path to digital agility is to assess where you are today, so you can take the right steps to get where you want to be tomorrow.
Listen to a new podcast with Zinier's CEO Prateek Chakravarty about field service management, making an impact, and binging on Friends.
Bringing all your stakeholders together is a key part of the deployment of any new technology solution. Here are some resources to help you do just that.
Need a new solution for fiber-to-the-home field service -- and need it ASAP? We've got a new FTTH Accelerator Package just for you.
Toshiba IT-Services Corporation and Zinier have embarked on the second phase of a trial of Zinier’s field service automation software to streamline a variety of planned and emergency operational challenges.
May is Mental Health Awareness month, and Zinier's Wellness Challenge is designed to help your overall wellbeing.
Remote Assistant is a powerful tool for optimizing your field service operations. Find out three ways it can help you boost your performance metrics.
Keeping your customers in the loop is easy, with Track My Technician and other essential Zinier tools.
A quick introduction to how the tools of artificial intelligence can be used to streamline and optimize field service operations.
Introducing the Z-Scale, a quick way to gauge whether your field service operation is crawling, walking, running -- or ready for a pair of rocket shoes!
When enterprises boost the efficiency of their field service operations, they often help their organization achieve both financial and ESG objectives.
We’ve put together a checklist for field service teams working in one of the fastest-growing markets today: installing and maintaining fiber-to-the-home service. The checklist covers: Field Assessment and Survey, Field Operations System, Effective Coordination of Contractors and Full-Time Employees, Asset Views for Field Team, Constant Communication, Customer Engagement, Optimized Execution
Are your customers engaged and enthusiastic about their interactions with your field service operation? Here are four ways to make sure they are.
We recently spent a day with a leading fiber-to-the-home installer and helped them identify how to save time and money with updates they could implement in a matter of minutes – not weeks or days.
Learn how one of our customers used our No-code Task Builder to change their mobile workflows and impact their bottom line in a matter of minutes.
At Zinier, we create powerful field service solutions by thinking in terms of “recipes” – combining ready-to-use ZiniApps to create customized workflows in a matter of minutes.
Why do we make it so hard for the 2.7 billion deskless workers in the world to have meaningful workflows? Although they comprise the majority of the workforce, nearly all workflow tools are designed with deskbound workers in mind. For those working in the field, the only portal they have to the digital wonderland is often their own mobile phone. No double-decker large-screen monitors. No unlimited storage devices. No printer. And no IT support down the hall. But somehow, these field workers still manage to build, maintain, and enhance the world’s infrastructure. Imagine what they could accomplish if they had workflow tools that were designed specifically for them – not just with the functionality they need, but with an appropriate user experience.
Every day, many companies turn operational efficiency in the field into a powerful competitive advantage. And it’s easy to see why: Efficiency typically translates into cost savings, which can give your company a price advantageWhen you reduce glitches in the field, it can translate into greater customer satisfactionWorkers who feel their contribution is valuable – and valued – tend to stick with their employer longer, a critical outcome with today’s widespread labor shortagesYou might think you’ve got a pretty good handle on efficiency – your metrics seem fine, or at least you know what areas you need to focus on. But there’s probably something lurking in the shadows that’s holding you back.
One useful way to think about your field service software solution is to break it down into a series of workflows. Field technicians perform a particular workflow, while backoffice personnel follow different workflows. There are workflows related to the details of specific assets and inventory. There are workflows that tell you what to do when a problem crops up, and there are workflows that spell out how to maintain your equipment to prevent those problems from popping up.