Virgin Media O2 will use Zinier’s platform-as-a-service solution to enhance its field service performance.
With Zinier's Ultimate FTTP Field Service Toolkit, you'll have the information and insights you need to automate and optimize your field service operations.
Got questions about the Zinier platform? We ask and answer five of the most common questions we hear.
Zinier and FLS Announce Partnership to Provide Field Service Industry with Enhanced Scheduling and Real-Time Resource Optimization
Discover how improving visibility across your field service operations can integrate all of your data streams and drive up technician productivity.
Find out how a telecommunications powerhouse leveraged the Zinier platform to integrate scheduling with route planning and real-time location data – with impressive results.
Improving your ability to forecast, plan, and utilize capacity more effectively can improve field service performance by as much as 20-30%. Here's how.
We had a great time at the Connected Britain event in London, and have a few key takeaways to share.
Dynamic Audits provides field technicians with timely and actionable feedback so they can work efficiently and never have to repeat a site visit.
In addition to a refreshed UI, the new mobile task list in the Zinier app now shows sync status and additional details about each task. The result? Better coordination between the backoffice and the field and more clarity for technicians about what lies ahead.
Zinier recently joined ISPA UK, a group that (like us) supports Internet service providers in the UK.
The Zinier Customer Portal application solves these problems by providing no-code customizable, end-to-end ownership of customer experiences, from appointment scheduling and management to communication and security.
The Zinier Remote Assistant app leverages the Blitzz Visual Assistance platform to enable technicians to connect with subject matter experts, in real time, to solve issues in the field.
Senior Development Lead Vipin Mohan spends his days cooking up recipes for customer success, but in the evening you can find him cooking up chicken curry.
Here's what to look for to make sure you wind up with a partner that's obsessively focused on its customers.
When you're moving as fast as you can, make sure your customers don't wind up as collateral damage. Here are a few ways to leverage your field service operation to beef up your customer connections.
Meet Luis Martinez, Director of Solution Architecture -- another in our ongoing Humans of Zinier series about the people that make up the company.
Are you trapped by the constraints of a patchwork of legacy point solutions? We’ll show you a solution designed to deliver 5 key benefits for a leading Internet service provider.
The first step on the path to digital agility is to assess where you are today, so you can take the right steps to get where you want to be tomorrow.
Listen to a new podcast with Zinier's CEO Prateek Chakravarty about field service management, making an impact, and binging on Friends.
Bringing all your stakeholders together is a key part of the deployment of any new technology solution. Here are some resources to help you do just that.
Need a new solution for fiber-to-the-home field service -- and need it ASAP? We've got a new FTTH Accelerator Package just for you.
Toshiba IT-Services Corporation and Zinier have embarked on the second phase of a trial of Zinier’s field service automation software to streamline a variety of planned and emergency operational challenges.
May is Mental Health Awareness month, and Zinier's Wellness Challenge is designed to help your overall wellbeing.
Remote Assistant is a powerful tool for optimizing your field service operations. Find out three ways it can help you boost your performance metrics.
Keeping your customers in the loop is easy, with Track My Technician and other essential Zinier tools.
A quick introduction to how the tools of artificial intelligence can be used to streamline and optimize field service operations.
Introducing the Z-Scale, a quick way to gauge whether your field service operation is crawling, walking, running -- or ready for a pair of rocket shoes!
When enterprises boost the efficiency of their field service operations, they often help their organization achieve both financial and ESG objectives.
Get to know Jack Moroney, another in our ongoing Humans of Zinier series about the people that make up the company.
We’ve put together a checklist for field service teams working in one of the fastest-growing markets today: installing and maintaining fiber-to-the-home service. The checklist covers: Field Assessment and Survey, Field Operations System, Effective Coordination of Contractors and Full-Time Employees, Asset Views for Field Team, Constant Communication, Customer Engagement, Optimized Execution
Are your customers engaged and enthusiastic about their interactions with your field service operation? Here are four ways to make sure they are.
We recently spent a day with a leading fiber-to-the-home installer and helped them identify how to save time and money with updates they could implement in a matter of minutes – not weeks or days.
Learn how one of our customers used our No-code Task Builder to change their mobile workflows and impact their bottom line in a matter of minutes.
At Zinier, we create powerful field service solutions by thinking in terms of “recipes” – combining ready-to-use ZiniApps to create customized workflows in a matter of minutes.
Why do we make it so hard for the 2.7 billion deskless workers in the world to have meaningful workflows? Although they comprise the majority of the workforce, nearly all workflow tools are designed with deskbound workers in mind. For those working in the field, the only portal they have to the digital wonderland is often their own mobile phone. No double-decker large-screen monitors. No unlimited storage devices. No printer. And no IT support down the hall. But somehow, these field workers still manage to build, maintain, and enhance the world’s infrastructure. Imagine what they could accomplish if they had workflow tools that were designed specifically for them – not just with the functionality they need, but with an appropriate user experience.
Every day, many companies turn operational efficiency in the field into a powerful competitive advantage. And it’s easy to see why: Efficiency typically translates into cost savings, which can give your company a price advantageWhen you reduce glitches in the field, it can translate into greater customer satisfactionWorkers who feel their contribution is valuable – and valued – tend to stick with their employer longer, a critical outcome with today’s widespread labor shortagesYou might think you’ve got a pretty good handle on efficiency – your metrics seem fine, or at least you know what areas you need to focus on. But there’s probably something lurking in the shadows that’s holding you back.
One useful way to think about your field service software solution is to break it down into a series of workflows. Field technicians perform a particular workflow, while backoffice personnel follow different workflows. There are workflows related to the details of specific assets and inventory. There are workflows that tell you what to do when a problem crops up, and there are workflows that spell out how to maintain your equipment to prevent those problems from popping up.
March is Women’s History Month and home to International Women’s Day (IWD). This year's IWD theme is #BreakTheBias which urges an attitude of intolerance to biases, with the goal of creating a more inclusive, gender-equal world.
When new technology sparks a new opportunity, it often brings new complexities. And as new generations of the technology emerge, you might suddenly start to feel like you’re trying to fix a flat tire while the car is still cruising along at 75 mph. If things go well and demand surges, you’ll need to somehow manage to scale – while somehow still providing a top-notch customer experience.
Are you ready to F A L L I N L O V E on Valentine's Day? Skip the online dating apps and the magic potions. And forget the bloated custom solutions and the limited off-the-shelf software. Find your perfect dream date and you can have it all:
You know the old 80/20 rule, right? ”80% of your results come from 20% of your efforts.” Well, there’s a new 80/20 rule for 2022: “You can get 100% of what you need, for only 20% of the resources you expected.” How is that possible?
The stand-up comedian Steven Wright had a great line about success: “If at first, you don’t succeed, then skydiving definitely isn’t for you.” Sometimes, however, success can also be pretty nerve-wracking. And that’s especially true in fast-growing, highly competitive markets like providing fiber-to-the-home Internet service.
Zinier, a leader in productivity software for deskless workers, today announced Community Fibre, London’s fastest 100% full fibre broadband provider, will use Zinier to build an end-to-end field service solution and manage its field service operations.The global market for Fibre-To-The-Home (FTTH) is expected to double in size to $31.3B by 2026, representing an annual growth rate of over 12.4% in that span, according to a recent Global Industry Analysts report.
In the 20th century, the image of an endless stream of people heading out to work in offices full of identical desks arrayed in endless geometrical patterns was what many people thought of when they thought of going to work. In movies from 1928’s silent classic The Crowd to 1960’s The Apartment, this image became wedged into the popular imagination.
Sure, you're familiar with how chat works on your phone (even if you have no idea why one of your friends got the “happy dance” emoji you sent while another person only got a box with an X in it). But chat has been around a lot longer than smartphones. And it's used for a lot more things beyond food, pets, kids, and relationships.
Meet the people behind the technology that's helping to empower the humans of field service:Paulina Covián, Compliance and Legal AssociateA typical day for Paulina begins by saying hello to her dogs, who are ready to lick faces, wag tails, dine, and go out for a morning walk in Mexico City. After pouring a cup of homemade coffee, she’s ready for the workday.
To help field service technicians work smarter and more efficiently, today Zinier, a leader in low-code field service automation, announces its partnership with Blitzz, a platform for live, remote video support and inspection. The partnership adds video support capabilities to Zinier’s AI-powered platform.
Success brings its own unique blend of strengths and challenges. For one multinational technology company – 150 years strong with $6+ billion in revenues in 2020 – the company enjoyed a long history of innovation targeting a broad range of service providers. But while that track record has helped the company grow an enviable reputation, it’s also generated a trail of legacy apps to maintain. Over the years, that patchwork of legacy apps was further complicated by a corporate history involving many acquisitions.
For decades, deskless workers have largely missed out on the benefits of the digital transformation of business processes. Field service technicians and others who don’t begin and end their day at a fixed location are often left out of conversations about leveraging technology to boost productivity and other crucial metrics. That often leaves deskless workers to fend for themselves, and that ultimately hurts your company’s bottom line. And in 2022, that’s not just a double-edged sword – it’s a triple-edged one. Leaving deskless workers – who actually make up the majority of the workforce – out of your analysis of business processes – undermines your company by:
Welcome to our Humans of Zinier series! Meet the people building the new era of field service automation. Doug McCullen, RVP Sales Europe at Zinier Location: London, United Kingdom
For several years now, companies have been trying to turn their field services from cost centers into profit centers. Of course, making that shift is easier said than done, and most of those companies spend years trying—and failing—to realize a profit from their field services.
Welcome to our Humans of Zinier series! Meet the people building the new era of field service automation.Tina Truong, Marketing Operations and Strategy at ZinierLocation: La Mesa, California, USA
In the U.S., broadband internet access has become essential. Quality internet service is required to complete homework, access telehealth services, and work remotely. Despite this, millions of Americans still have limited access to high-speed internet due to the broadband divide.
Here's a simple question: "Are you ready for anything?” Sounds simple – but it can actually mean a couple of very different things. It could mean “Are you prepared for any unusual circumstances that might crop up out of the blue?” But it can also mean “Is there anything that you’re truly prepared for?”
2021 presents a balancing act for European business and IT leaders as they prepare for growth in the new reality, while emerging from the impact of Brexit, the global pandemic and other disruptions across the globe. From our earliest days, Zinier has had roots in Europe through Newfund Capital, our Paris-based investors, but in 2021, we’re expanding our investment in the region, as service providers like utilities and telecoms turn to digital solutions to accelerate productivity, safety and growth initiatives. IT spending in EMEA is forecast to total $1.075 trillion in 2021, an increase of 2.8% from 2020, according to Gartner.
Welcome to our Humans of Zinier series! Please meet the people building the new era of field service automation.Who: Krystal Delaney, Regional Vice President, Strategic Accounts at ZinierLocation: Minneapolis, MN, USA (Technically, Clear Lake, MN – However, Minneapolis may be better as people know where that is )
This article originally appeared in Japanese on https://k-tsushin.jp/ as well as Ishin’s Management News No. 56 (March 2021). Strengthen "Rush Support" for On-site Work by Automating Operations with AI. Toshiba IT Service Co., Ltd. handles "field services" such as inspection and construction of servers and network equipment. The company is currently working to improve the efficiency of related operations because field services that require sudden operations such as "rush response" require prompt personnel arrangements and proper management of maintenance parts. Here, we interviewed Mr. Sugiyama of Toshiba IT Service and Mr. Ono of Zinier who supports the company through business automation. They shared the details of improving work efficiency.
We helped a facility management company, Manvia, deploy a unified solution to manage on-site and mobile teams as well as equipment and asset life cycle, parts and inventory and maintenance schedules. Learn how in our Facility Management Case Study.
When was the last time you called a cab company to book a ride to the airport? Feels like ages ago, doesn’t it? With the increased convenience brought about by Uber®, calling a cab is rapidly becoming a thing of the past. This is the age of ‘Uberization’. If this demand for instant service can be satisfied in the consumer market, we can bring it to Field Service too.
San Mateo, CA, USA - May 24nd, 2021 - Zinier, the leader in low-code field service automation, has been selected to join Free Electrons’ 2021 program, a global innovation ecosystem in the utility space. This program offers a wide range of opportunities for startups and utilities to partner and pilot innovative technologies, shaping together the future of the energy sector.
Welcome to our Humans of Zinier series! Please meet the people building the new era of field service automation.Who: Davender, Sr. Technical Architect at ZinierLocation: Bangalore, India
During the past year of change and uncertainty, the team at Zinier has been busy investing and transforming our platform and product. Our nomination as an IDC Innovator earlier last month is a strong testimony to the team’s hard work, reinforcing the value our low-code platform brings to field service organizations. As the economy rebounds from the recession triggered by the pandemic, it is time for us to rev up our marketing engine and showcase our best-in-class technology to our customers. I am beyond delighted to welcome Sudarson Ghosh to the Zin Team as Head of Demand Generation to guide us on this mission.
The rise of the US interstate road system was initiated through the Eisenhower administration with the Federal Aid Highway Act of 1956. Since then, the United States hasn’t seen a significant effort to invest in the US Infrastructure system.
Welcome to our Humans of Zinier series! Please meet the people building the new era of field service automation.Who: Reine, Director Solution Development, ZinierLocation: Bangalore, India
Zinier, the leader in low-code field service automation, today announced that it has been named an IDC Innovator in the IDC Innovators: Field Service Management Applications, 2021 (#US45617620, March 2021) report. Zinier was named an IDC Innovator for supporting service organizations with an innovative new technology and groundbreaking approach to existing issues.
We partnered with a global Engineering, Procurement and Construction (EPC) organization that specialized in large-scale infrastructure projects for telecom, water, and oil and gas companies in more than 100 countries. When we first started working together, the organization was held back by legacy tools that placed a heavy burden on its coordinators and technicians.
We helped a Mobile Network Operator use automation and real-time data from IoT devices to reduce unnecessary truck rolls and time spent triaging and repairing their wireless infrastructure. With Zinier, the Mobile Network Operator experienced a 65% reduction in time spent on last-minute scheduling.
Technology and Team: the 2 Ts essential to any tech startup. I’m excited to start my journey as Zinier’s new CEO with a game-changing technology, amazing team and network that Zinier built under the leadership of Arka Dhar - our friend, colleague and co-founder. I am humbled to take the baton from you, Arka - the engineer and entrepreneur behind Zinier, and bring our technology to market with our world-class team of engineers, product managers, customer support, sales leaders and more - a team that is honest, humble, hungry and hustling to realize our vision for the Services industry.
San Mateo, Calif. - March 5, 2021 - Today, Zinier announced the appointment of Prateek Chakravarty as CEO, as the Silicon Valley-based company deepens its global network of enterprise customers, partners and industry veterans. Chakravarty takes on the leadership role from Arka Dhar - the entrepreneur and engineer who founded Zinier with Andrew Wolf - Zinier’s Chief Product Officer.
San Mateo, Calif. and Mumbai, India - March 1, 2021 - Today, Zinier, the leader in field service automation, and Sankey Solutions, an engineering-first consulting and services company, announced an expanded partnership focused on empowering field service organizations with AI and automation. Through the partnership, Sankey customers across the UK, US, UAE and India have access to the unique capabilities of Zinier’s AI-driven field service automation platform, combined with Sankey’s expertise in implementing cutting-edge digital solutions.
You’ve heard the phrase “the new normal” many times over the past several months. You know that many things about your life and your work will be different, for a long time to come.Our crystal ball is fuzzy about most things but in the realm of field service, we benefit from seeing all of the experiences of our customers and partners. And that gives us confidence to offer some observations about how the new normal for field service is shaping up.
Welcome to our Humans of Zinier series! Please meet the people building the new era of field service automation.Who: Ashley Saliba, Product Lead at ZinierQuick Intro: Game of Thrones fanatic, Singapore resident by way of Vietnam and New Hampshire, detail-oriented product manager building out Zinier's Field Service Elements application one feature at a time
The field service industry is at an inflection point.Gone are the days when organizations could manage their operations with whiteboard schedules and analog phones. There are too many sites to visit, technicians to support, and data points to analyze.
2020 made one thing clear: the only constant is change. Disruptions to how we live and work have forced us to quickly adapt in this new reality. From WFH to distance learning and virtual hangouts, the past 11 months have taught us a lesson in flexibility, staying connected and being resilient.
Welcome to our Humans of Zinier series! Please meet the people building the new era of field service automation. Who: Julie Crouse, Customer Technical Support Manager at Zinier Quick Intro: Percussionist, Scoutmaster, mom to 5, customer-obsessed technical support leader Location: Iowa, United States (according to Julie, “The Heartland of America” and the best place to live ever!)
2021 presents a balancing act for European business and IT leaders as they prepare for growth in the new reality, while emerging from the impact of Brexit, the global pandemic and other disruptions in 2020. From our earliest days, Zinier has had roots in Europe through Newfund Capital, our Paris-based investors, but in 2021, we’re expanding our investment in the region, as service providers like utilities and telecoms turn to digital solutions to accelerate productivity, safety and growth initiatives. IT spending in EMEA is forecast to total $1.075 trillion in 2021, an increase of 2.8% from 2020, according to Gartner.
In a perfect world, field service would run like clockwork. In the real world, field service is more like a mad scramble against time and unplanned obstacles. Technicians call in sick. Parts break down unexpectedly. Traffic jams turn into missed tasks and broken SLAs.
This article was originally posted on the Forbes Technology Council. Click here to read the original article. In 1996, world chess champion Garry Kasparov played a highly publicized match against Deep Blue, an IBM supercomputer built to take down the world’s best players. Kasparov won the match 4-2, writing afterward about the inflexibility in the supercomputer's logic, joking that he thought he still had a “few years left.”
The White House gets a new incoming Director of Technology, and AI gets ready for the new challenges of the new year. Catch up on the latest quick reads about the technology you need to keep up on. (Yikes! They say to never end a sentence with a preposition, and that last one ends with two of ‘em. So much for that New Year's Resolution.)
For your first Friday night of the new year, here are a few quick trends, updates, and oddities (and one outright piece of satirical fiction), about what’s in store for AI, the workplace, and other essential topics for 2021.
Field service operations would be completely different if we took our cues from the Harry Potter stories. There were few things Harry cherished more than his cloak of invisibility. Under its spell, Harry, Ron, and Hermione could zip around Hogwarts undetected so they could...well, no spoilers here. Suffice it to say that without the ability to roam about unseen, there might well have been no sequels after the first book.
As 2020 slowly sails into the sunset, a few trends for 2021 are becoming clear: The impact of the cloud will expand, security risks (and solutions) will proliferate, and low-code development will graduate from a nice-to-have to a must-have approach to application development. And if you're counting down the seconds until we can finally turn the calendar to 2021, you'll be glad to learn about a more accurate way to count those seconds in this week's roundup of technology trends you need to know about.
Throughout 2020, field service organizations have experienced a nonstop parade of major disruptions to their operations. We’ve had to reconfigure our standard operating procedures to cope with the COVID-19 pandemic. And many regions have had massive disruptions from natural disasters on an unprecedented scale.
There’s a new wrinkle emerging in the 5G rollout, and some new advice about how to communicate the value arising out of your data models (spoiler alert: it involves cheese). Catch up on the latest trends and technologies shaping the world of field service operations (including some holiday shenanigans).
Every field service operation is unique. No doubt your operation has many characteristics in common with other operations but, like snowflakes, no two are exactly alike. The ability to create a customized solution is crucial for today’s field service operations. And it’s also a bit like a three-legged stool – it only holds up if you have all three legs working together. And there may be more than three legs involved, as you’ll discover in this quick cheat sheet to get you up to speed on several different aspects of customization.
The number of large-scale automation initiatives has nearly doubled in the past year, according to a new survey by Deloitte. Find out why in this week’s roundup of five quick reads to keep you up to speed on the latest news and notes about the technologies driving the momentum that’s ushering in a new era in field service. (New technologies like, you know, vinyl.)
Predictive maintenance helps field service operations get a better handle on whatever’s coming up just down the road. If you’re not familiar with how predictive maintenance can help you, we’ve pulled together a quick cheat sheet to help you get up to speed.
Still looking for holiday gifts for that special field service professional in your life? (Or a few hints you can drop to your friends and family about gifts you wouldn’t mind receiving?) Here’s the second installment of our top ten gift ideas (you can find the first five here).
To say 2020 has been full of surprises is an understatement. We’ve seen it all this year (I hope) from the expected everyday surprises to the unexpected disruptions that will shape the way we live and work for decades.
Depending on your point of view, 2020 will either be one of the easiest years for gift giving – or the most challenging ever. On the one hand, it seems like many people are grateful these days for even the most modest tokens of appreciation.
Where does innovation come from? You’ve heard the stories of legendary inventors like Thomas Edison toiling away late at night on hundreds of failed efforts to develop a viable electric lightbulb before finally finding a filament that worked. You also probably know plenty of stories from the legendary hotbeds of tech innovation such as Bell Labs, Xerox PARC, and Apple.