Black & Veatch (B&V), which provides contracting services to some of the world’s largest telecommunications companies, recognized that their recent rapid growth had driven a need to improve visibility across their field service operations. With nearly 1,500 field technicians and engineers, this was no simple feat.
Like many telecommunications field operations, many functions continued to rely on spreadsheets and paper forms. That siloed information – about scheduling updates or inventory glitches, for example – was relevant across the entire operation, but in practice, was only usable by one person or one team.
What they needed was a field service management solution that supported the company’s transition to a fully digital solution that would result in greater visibility across their operations, keeping coordinators, auditors, and project managers in the loop at all times. A solution that would break down barriers and unlock data silos would help them boost overall performance by improvising visibility.
By leveraging the Zinier platform, B&V was able to quickly implement a new approach that increased visibility, broke down data silos, and generated results such as:
- A 30% increase in technician productivity
- A 24% improvement in adoption of their field service mobile and web applications
- 58% more daily progress reports completed
- 37% growth in completion of security forms