The field service industry is at an inflection point.
Gone are the days when organizations could manage their operations with whiteboard schedules and analog phones. There are too many sites to visit, technicians to support, and data points to analyze.
And on top of all that, increasing customer satisfaction and managing an efficient field service operation requires lightning fast agility and resilience. Most organizations have already abandoned pen and-paper solutions in favor of digital tools, but recent advances in AI and automation and new technology paradigms are forcing them to re-evaluate their technology stack.
Click here to download the webinar where Vikram Shivshankar, VP Transformation Services and Oscar Salazer, VP Americas Sales at Zinier will help you navigate your current field technology stack and show you how to achieve greater speed, agility, and resiliency in our IT ecosystem and operations.
Today’s Field Service Landscape
For a long time, field service companies' tech stack was mostly composed of Systems of Record that helped consolidating information and worked as a single source of truth for operations. As the world evolved and the complexity of operations increased, a new class of solutions emerged: the Operating System. These are the applications that workers interact with in their daily work-lives.
If you look at the evolution of field service technology, it started with paper forms, manual scheduling, and a whole lot of extra work. About 20 years ago, the first field service management solutions hit the market, promising to digitize field service. And while these solutions provided incremental efficiency gains, they offered little in the way of optimization.
Now, the widespread integration of IoT devices and increased automation capabilities is once again changing the way organizations think about, schedule, and execute work. Between increased competition and mounting price pressures, field service leaders are looking for tools to help them streamline their operations and achieve consistent revenue growth.
“All the business processes that hinder productivity are being quickly left behind. Field service businesses are at an inflection point primarily driven by the convergence of market drivers and certain events. As a consequence, delivering service nowadays is a completely new game.”
Click here to learn more about the trends that are defining today’s field service market.
Key Attributes of a Modern Operating System
When we talk to field service leaders today, the overwhelming consensus is that the industry has reached a bottleneck. Demand has exploded, but the systems in place cannot support this exponential growth. Managing field operations can be a major logistical challenge, and the shortcomings of legacy systems only muddle the picture.
Digitization has enabled field teams to forego the classic clipboard ensemble in favor of mobile devices. Unfortunately, many of these new tools do little more than slap paper forms and PDFs onto devices ill-suited to accommodate these forms. The resulting combination leaves workers with lengthy close-out packages on clunky GUIs, wasting time and lowering user adoption and satisfaction.
In the worst cases, poorly executed digitization leaves everyone with more work done less efficiently
“As business processes change and as companies adapt, traditional field service solutions are not capable of moving at the same velocity as companies move. Our clients are loud and clear: they need faster time to market while having flexibility to adapt to their unique business needs. Zinier brings these two worlds together by providing a platform-centric approach.”
Click here to learn more about how to choose a modern operating system that will make your business future-ready.
Download the entire webinar today
At the end of the webinar, Vikram and Oscar also address a number of questions, including:
- You say flexibility is more important than ever. What makes Zinier more capable of dealing with that compared to the alternatives?
- Can you give an example of how Zinier uses AI?
- How can I leverage all the data I already have in my ERP or CRM?