You’ve heard the phrase “the new normal” many times over the past several months. You know that many things about your life and your work will be different, for a long time to come.
Our crystal ball is fuzzy about most things but in the realm of field service, we benefit from seeing all of the experiences of our customers and partners. And that gives us confidence to offer some observations about how the new normal for field service is shaping up.
In a word? Resiliency.
And in another word? Urgency.
Click here to download the webinar where Robert Hancock, Sales Director at Zinier, will show you how to use a low-code platform to start transforming your field service operations.
The Agility Imperative
Field service organizations historically haven’t been known to be very agile, and the reality is that many likely still aren’t. That absolutely must change, though, and in short order. Gone are the days where set-in-stone processes, siloed strategy, and outdated technology can help you just “get by” and do what you’ve always done. Companies that refuse to evolve will simply cease to exist in today’s competitive landscape.
As service becomes viewed more strategically and recognized as a competitive differentiator by wise businesses, the call for agility arises. Those that hope for a fruitful future are embracing the need to change and working diligently to adapt. Robert elaborates as follows:
“A smart meter installer had customers give feedback that they wanted a self serve service model. However, receiving feedback is part one of the equation. If it takes your organization 18 months to implement change, the customer’s needs may have already changed, or worse, your customer may have already gone to a competitor.”
Agility must become the lifeblood of the service organization in order for you to thrive in today’s fast-paced, increasingly competitive experience economy.
Drive Agility with Low-Code
If you’re experiencing these challenges, here’s the good news: there is a simple solution. More organizations are realizing the business value of low-code development platforms, along with how they provide solutions to common development problems like technical debt and process inefficiencies. Low-code offers the technical agility that companies need to innovate new applications and mission-critical systems (or adapt legacy technology) faster and more securely, using existing talent and resources.
“By 2024, low-code application development will be responsible for more than 65% of application development activity.” Gartner
Low-code bolsters the reliability, scalability, and security of apps and systems significantly. It can also promote sound architecture, best practices, and good technical governance. This evolution has led more organizations to consider the potential for low-code to revolutionize mission-critical systems and create seamless integrations. Robert sets the following analogy:
“Low Code development is like landscaping your lawn. You can seed or sod. Seed meaning you lay the seeds, fertilizer the soil and water and wait. However, you can use sod and turn your sprinklers on. Low code is similar to sod. This shortcut allows you to drag and drop pre-developed components to get the results you want faster.”
Click here to learn how to leverage a Low-code platform.
The Zinier Way
Zinier is the first Low-code AI Platform for Field Service. Our AI-powered configurable platform, easy to use through a modern low-code environment, helps to transform how field service organizations operate.
By automating, optimizing routine processes, and creating future-proofed infrastructure, Zinier enables smarter ways of working, so teams can unlock their full potential and focus on uniquely human tasks.
- Low-code development environment enables you to build custom solutions, tailored to your evolving business needs
- Quickly and intuitively build apps, interfaces, and workflows, without the burden of expensive consulting engagements
- Leverage pre-built solutions to minimize time-to-value and see quick results
Robert shares the following example of how Zinier could be implemented.
“When Covid first started, a prospect we spoke to had to create a covid check form - Did the technician take their temperature, are they wearing the correct gear? Their current vendor quoted a long turnaround time and they had to submit a change request! With Zinier, we were able to show them how to build that checklist using drag and drop within a few minutes allowing their business to stay agile and ensure their safety guidelines were being followed.
Click here to learn more about Zinier.
Download the entire webinar today
At the end of the webinar, Robert also addresses a number of questions, including:
- What is the difference between a low-code solution and a highly configurable solution?
- Does it have to an IT person who manages the solution or can it be operations?
- What if we have a unique use case and your field service elements don’t match our use case?
- You mention low code, what kind of coding skills are we talking about?