.svg)
.svg)
.svg)
.png)
From rural America to European fiber rollouts to Latin American telecom - here's a look back at how Zinier's intelligent field service management platform has been delivering real results this April.
April marked a month of significant expansion and innovation at Zinier, with new customer deployments spanning more than three continents and breakthrough AI advancements that are redefining what's possible in field service management. Our commitment to empowering deskless workers with AI-native tools is yielding measurable results for telecom and fiber providers around the world.
Let's dive into the highlights from an action-packed month.
Viaero Wireless Joins the Zinier Family
The Challenge: Managing field operations across 1,000+ towers in rural America demands exceptional efficiency and reliability.
The Solution: Viaero selected Zinier's field service management platform to transform their tower maintenance operations while integrating seamlessly with IDI Billing systems.
The Results:
- Scheduling time reduced from hours to minutes
- Custom workflows tailored to rural telecom operations
- Enhanced field safety with precise GPS tracking
- Streamlined billing through seamless IDI integration
OXG Accelerates Fiber Rollout Across Germany
The Challenge: Deploying fiber to 7 million homes requires meticulous coordination and real-time visibility.
The Solution: OXG implemented Zinier's FTTP-optimized platform to orchestrate their ambitious fiber deployment.
The Results:
- Real-time visibility across the entire deployment chain
- Seamless integration with existing systems
- Minimized service disruptions during installation
- Scalable rollout framework for rapid expansion
Read the full case study here: OXG Transforms Field Operations with Zinier’s Flexible Field Service Platform
Netline Chile Achieves 90-Day Transformation
The Challenge: After struggling with a year-long implementation of a legacy FSM system, Netline needed a rapid solution that delivered immediate value.
The Solution: Zinier's implementation team deployed our platform in under 90 days, completely transforming their field operations.
The Results:
- 24-hour installation rates increased from 66% to 92%
- NPS scores improved by 32%
- Consolidated multiple systems into one unified platform
- Dramatic reduction in customer wait times
Read the full case study here: Netline Transforms Customer Experience with Zinier's Field Service Platform
ALLO Fiber Enhances Service Delivery
The Challenge: Maintaining service quality while scaling operations across multiple markets required advanced field operations capabilities.
The Solution: ALLO deployed Zinier's intelligent FSM platform with customized workflows for fiber installations and maintenance.
The Results:
- Significant boost in field operations efficiency
- Enhanced technician productivity
- Improved first-time resolution rates
"Partnering with Zinier allows us to revolutionize our field operations by streamlining processes and equipping our technicians with powerful tools to work smarter and more efficiently" - Nick Colton, VP IT at ALLO Fiber
Read the full press release here: ALLO Fiber Transforms Field Operations with Zinier’s Intelligent FSM Platform
The AI Revolution in Field Service Management
This month also marked significant advancements in our AI capabilities, with CEO Prateek Chakravarty highlighting how AI agents are transforming the deskless workforce:
"We finally have the tools to empower deskless workers. AI isn't replacing technicians – it's enhancing their capabilities, preserving institutional knowledge, and making field service careers more attractive to the next generation."
Read the full Q&A here: Q&A with Zinier CEO Prateek Chakravarty - AI Agents: Solving the Industrial Skills Gap
Meanwhile, our Co-founder and CTO Andrew Wolf explained why Zinier's architecture is uniquely positioned for the AI era:
"Legacy platforms retrofit. We were designed for this from day one. Our event-based architecture means AI agents can seamlessly integrate with workflows, making intelligent decisions based on real-time field data."
Read the full Q&A here: Q&A with Zinier CPO Andrew Wolf: Agentic AI and the Future of Field Service
What's Next?
As we move into May, we're excited to continue expanding our global footprint and enhancing our AI capabilities. The telecommunications and fiber sectors are experiencing unprecedented demand for intelligent field service management, and Zinier is positioned at the forefront of this transformation.
Stay tuned for more customer success stories, product innovations, and insights from our leadership team.
Ready to see how Zinier can transform your field operations? Book a demo today.
.png)
.png)
