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June marked a pivotal month for Zinier as we released new customer press releases, announced strategic technology partnerships, and demonstrated industry leadership across multiple continents. From the Pacific islands to European energy markets, our AI-powered field service management platform continued delivering transformational results for organizations managing critical infrastructure.
Major Customer Expansion
IT&E: Powering Pacific Island Operations
We're proud to announce that IT&E, Guam's largest telecommunications provider, has selected Zinier to accelerate customer service resolution across their Pacific island territories.
The Challenge: Operating telecommunications infrastructure across dispersed Pacific islands demands exceptional reliability and efficiency to meet demanding business customer uptime requirements.
The Solution: IT&E chose Zinier's intelligent field service management platform to enhance their customer experience while expanding telecommunications infrastructure across the Pacific.
Strategic Impact: This partnership demonstrates Zinier's capability to operate in challenging geographical environments where traditional field service solutions often struggle.
"As we continue expanding our telecommunications infrastructure across the Pacific islands, we are investing in solutions that enhance our customer experience. Our partnership with Zinier represents our commitment to deploying cutting-edge technology that ensures we meet the demanding uptime requirements of our business customers." - David Gibson, CEO at IT&E
🔗 Read the full press release here: https://www.zinier.com/blog/it-e-guam-selects-zinier-field-service-management-software
Empire Access: Transforming Multi-State Fiber Operations
Empire Access, serving 190,000+ homes throughout New York and Pennsylvania, has selected Zinier as their field service management platform to support their expanding fiber network.
The Business Case: As Empire Access continues expanding their fiber footprint across multiple states, they needed a solution that could scale with growth while maintaining operational excellence.
The Zinier Advantage: Empire Access chose Zinier for our combination of powerful optimization capabilities and flexible customization tools, allowing them to standardize critical processes while adapting workflows to their specific operational needs.
"Zinier's combination of powerful optimization capabilities and flexible customization tools allows us to standardize critical processes while adapting workflows to our specific needs." - Bill Doran, SVP of Systems at Empire Access
🔗 Read the full press release here: https://www.zinier.com/blog/empire-access-selects-zinier-ai-field-service-management-software
Strategic Technology Partnerships
Panasonic Connect: Federal Funding Acceleration
June brought an exciting technology partnership with Panasonic Connect, perfectly timed as U.S. telecom operators gain access to $3.08 billion in federal funding to replace legacy infrastructure.
The Partnership: While Panasonic delivers secure, compliant, and rugged tablets and laptops designed for demanding field environments, Zinier enhances their offering with:
- AI-powered Field Service Management platform ensuring seamless integration and federal compliance
- Embedded mobile app integration with Panasonic TOUGHBOOK rugged tablets
- Real-time visibility, actionable insights, and smarter workflows for field teams
Market Timing: This partnership addresses a critical need as telecom operators race to modernize networks before federal deadlines, equipping providers for today's operational demands and tomorrow's opportunities.
Hexagon Asset Lifecycle Intelligence: Bridging Assets and Operations
We announced a strategic partnership with Hexagon Asset Lifecycle Intelligence, addressing the critical disconnect between comprehensive asset monitoring and efficient field service delivery.
Integration Areas:
- Enterprise Asset Management (EAM)
- GIS Mapping
- Outage Management
- Asset Performance Monitoring
Strategic Vision: This partnership enables enterprises to bridge the gap between asset intelligence and field service delivery, transforming how field service organizations manage their workforce, assets, and customers across telecommunications, utilities, manufacturing, and other sectors globally.
Market Focus: The collaboration targets Europe, the US, and APAC markets with solutions that connect enterprise asset ecosystems with intelligent field service operations.
Cyient: Accelerating Global Transformation
Our strategic partnership with Cyient, a global leader in engineering and technology solutions, combines:
- Zinier's AI-powered Field Service Management platform
- Cyient's deep implementation expertise across telecom, utilities & energy
- Joint focus on rapid, scalable field service transformation
Geographic Impact: This partnership accelerates digital transformation for asset-intensive industries across EMEA and APAC markets, with immediate activation through executive briefing events across Australia.
Global Industry Leadership
Multi-Continental Event Presence
June showcased Zinier's industry leadership across multiple high-profile events:
FiberConnect25 - Nashville
Our networking event at Boqueria Restaurants brought together telecom leaders, partners, and customers for productive conversations about fiber and field service innovation. Special thanks to CORE Consults for co-hosting this engaging evening.
Triple Event Week: Three Industries, One Message
Our teams simultaneously represented Zinier at three major industry events:
Hexagon LIVE - Las Vegas
George Dibb and Kevin Mukaj explored how asset management and field operations are converging in 2025, meeting partners and customers demanding platforms that bridge the gap between asset ownership and maintenance.
Connecting Hydrogen Europe 2025 - Madrid
Javier Fraile, Javier García, and Rafael Carrillo demonstrated field service automation for the energy transition alongside partner Inetum. With the hydrogen economy hitting $75 billion in committed projects globally, but only 7% of announced capacity completing on schedule, the need for intelligent field service management in this sector is critical.
DTW Ignite - Copenhagen
Doug McCullen showcased how Virgin Media O2, Telefónica, and Vodafone (OXG) are revolutionizing telecom field service delivery using Zinier's AI-native platform among 200+ companies across 50+ Catalyst projects.
Key Insight: Different industries facing the same reality - operational agility matters more than ever as sectors move faster than traditional software can adapt.
Australia Executive Briefing Series
Our APAC team, led by Nigel Bull and Rafael Carrillo, co-hosted field service transformation sessions across Brisbane, Melbourne, and Perth with partner Cyient.
Event Focus: "Rethink your Field Service Transformation Roadmap" sessions will cover:
- Current trends and future forecasts for asset-intensive field operations
- Low-code, AI-powered workflows tackling scheduling and dispatch challenges
- Real-world insights from utilities, mining, telecom, and infrastructure transformations
Customer Success Spotlight
Netline Chile: 90-Day Transformation Success
Our continued success with Netline Chile provides compelling evidence of Zinier's rapid deployment capabilities:
Transformation Metrics:
- Full deployment across multiple systems in under 90 days
- 26% increase in installations completed within 24 hours (67% → 92%)
- 32% increase in Net Promoter Score (64% → 85%)
"We have become more organized, more efficient, and we have greater accountability to our customers... The experience is smoother, and that's what matters most to us." - Jenniree Navas, Customer Experience Manager
Thought Leadership: Platform Advantage
Solving the Buy vs. Build Dilemma
Chief Product Officer Andrew Wolf addressed a fundamental challenge facing every field service organization: adapting processes to fit rigid software versus building custom solutions.
The Zinier Solution: Our event-driven architecture provides enterprise FSM modules out of the box while enabling configuration to match how organizations actually operate, eliminating the traditional trade-off between standardization and customization.
Key Insight: "There isn't a single FSM solution out there that really meets your needs." The solution isn't choosing between buying and building - it's choosing a platform that adapts to your business rather than forcing business adaptation to software constraints.
🔗 Read the full Q&A here: https://www.zinier.com/blog/zinier-fsm-platform-flexibility-ai-automation-q-a-andrew-wolf-cpo
Looking Ahead: July and Beyond
As we enter July, several key developments are positioned to drive continued momentum:
Technology Evolution: Advanced AI agent capabilities and enhanced platform integrations continue expanding what's possible in autonomous field service operations.
Partnership Activation: Our strategic partnerships with Panasonic, Hexagon, and Cyient are moving from announcement to active market deployment, bringing integrated solutions to customers worldwide.
Global Expansion: Continued growth across APAC, EMEA, and Americas markets demonstrates the universal need for intelligent field service management platforms.
Customer Success: More organizations are recognizing that field service transformation isn't just operational optimization—it's competitive differentiation in an increasingly connected world.
The Strategic Imperative
June reinforced that successful field service transformation requires more than software deployment—it demands strategic partnerships, global industry engagement, and platforms built for continuous evolution. Organizations choosing Zinier gain access to not just advanced technology, but an ecosystem of partnerships and expertise that accelerates their transformation journey.
From Pacific island telecommunications to European energy infrastructure to Australian mining operations, the common thread is clear: intelligent field service management has become a strategic imperative for organizations managing critical infrastructure in an increasingly connected world.
