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ROCHESTER, N.Y., June 20, 2025 -- Zinier, a leader in AI-powered field service management software, today announced that Empire Access has selected the Zinier platform to optimize field operations across its growing fiber network available to more than 190,000 homes throughout New York State and Pennsylvania.
"As we continue expanding our fiber footprint across multiple states, we needed a field service solution that could scale with our growth while maintaining operational excellence," said Bill Doran, SVP of Systems at Empire Access. "Zinier's combination of powerful optimization capabilities and flexible customization tools allows us to standardize critical processes while adapting workflows to our specific needs."
The partnership follows a comprehensive evaluation of leading FSM providers. Empire Access will deploy Zinier to streamline operations across break-fix maintenance, fiber installations, and network expansion projects.
"Regional broadband providers like Empire Access face unique operational challenges as they rapidly expand their fiber networks while maintaining exceptional service quality," said Prateek Chakravarty, CEO of Zinier. "Our platform enables these organizations to balance standardized best practices with the flexibility to create customized processes through our Studio Z low-code environment."
The implementation is already underway, with Zinier's team onsite conducting initial discovery sessions. The platform will support Empire Access's field workforce of over 200 users with:
- AI-powered scheduling optimization for improved workforce utilization
- Mobile tools for standardized installation and maintenance procedures
- Visual workflow creation through Zinier's no-code Studio Z environment
- Integration with OSS/BSS and other enterprise systems
- Real-time visibility across distributed operations teams
To learn more about how Zinier transforms field operations for telecommunications providers, book a demo here.
About Zinier
Zinier transforms how enterprises manage complex field operations through an innovative field service management software platform combining immediate operational value with unlimited potential for adaptation. Leading organizations in telecommunications, energy, and utilities like Virgin Media O2, Vodafone, and Black & Veatch rely on Zinier to optimize their field workforces while maintaining the flexibility to evolve as business needs change.
About Empire Access
Founded in 1896 with a single telephone line in Prattsburgh, NY, Empire Access has grown significantly as a local communications provider serving large areas of Upstate New York and Northern Pennsylvania. Empire Access offers a wide range of products and services from scalable high-speed fiber optic internet, TV, phone, and advanced security solutions. Responding to a variety of business and consumer needs, Empire Access continues to expand into new areas while retaining a strong focus on local and personalized customer service. In 2017, 2018, and 2021, Empire Access has been awarded for Best Internet Service Provider in the Southern Tier region of New York, the Southern Tier Award as well as the best FLX Award. Empire Access was named the fastest Internet Service Provider in the Northeastern United States for two consecutive years by PC Mag. Learn more at www.empireaccess.com.
