Guam's Largest Telecom Provider Accelerates Customer Service Resolution with Strategic Field Service Investment

GUAM, April 16, 2025 -- Zinier, a leader in field service management (FSM) software, today announced that IT&E, Guam's largest telecommunications provider, has partnered with Zinier as part of their commitment to enhancing customer experience across their service territories in Guam and the Northern Mariana Islands. This strategic investment, facilitated through Zinier's collaboration with IDI Billing Solutions, will enable IT&E to streamline enterprise service delivery while optimizing field workforce management.

"As we continue expanding our telecommunications infrastructure across the Pacific islands, we are investing in solutions that enhance our customer experience," said David Gibson, CEO at IT&E. "Our partnership with Zinier represents our commitment to deploying cutting-edge technology that ensures we meet the demanding uptime requirements of our business customers while delivering exceptional service."

The implementation, set to be completed in just three months, will deliver significant operational improvements for IT&E's enterprise service operations, including real-time visibility into field activities, advanced scheduling with 4-hour SLA prioritization, intelligent crew management, and seamless integration with IDI’s billing and operations platform.

"IT&E exemplifies the type of forward-thinking telecommunications provider that recognizes field service as a critical component of customer satisfaction," said Prateek Chakravarty, CEO of Zinier. "Our telecom accelerator enables organizations to rapidly deploy industry-specific workflows and meet demanding enterprise SLAs from day one."

The partnership represents the first successful implementation resulting from Zinier's strategic alliance with IDI Billing Solutions, a leading provider of billing, automation, and workflow solutions for the communications space.

"By combining IDI's telecom industry expertise with Zinier's field service platform, we're enabling IT&E to deliver on their commitment to customer experience excellence," said Ron Whaley, Chief Revenue Officer at IDI Billing Solutions. "IT&E's investment in this partnership demonstrates their forward-thinking approach to leveraging technology that enhances service delivery and operational efficiency."

The partnership represents Zinier's continued expansion in the North American telecommunications market. The rapid deployment approach leverages Zinier's pre-built telecom functionality, enabling IT&E to quickly implement enterprise-grade field service capabilities that enhance customer satisfaction.

About Zinier

Zinier is a field service management platform that transforms how enterprises manage complex field operations. Our unified, AI-powered solution combines intelligent scheduling, workforce management, asset tracking, and customer service capabilities on a highly configurable, low-code platform. Built specifically for field service with embedded industry expertise, Zinier enables rapid deployment and continuous adaptation without IT dependency. Leading organizations in telecommunications, energy, and utilities including Virgin Media O2, Vodafone, and Naturgy rely on Zinier to optimize their field workforces, reduce response times, and deliver exceptional customer experiences.

About IT&E

IT&E is the leading telecommunications provider in Guam and the Northern Mariana Islands, delivering reliable mobile, broadband, voice, and enterprise services to residential, business, and government customers. With a legacy spanning over 40 years, IT&E is committed to innovation, service excellence, and building connections that matter across the Pacific region.

About IDI Billing Solutions

IDI Billing Solutions is a leader in Billing, Automation, and Workflow solutions for the communications industry, helping companies streamline operations, reduce costs, and enhance customer experience.