In a perfect world, field service would run like clockwork. Tasks would always be assigned to the right person. Technicians would show up on time and ready to go. Everything would just work.
In the real world, field service is more like a mad scramble against the unplanned and the last minute. Technicians call in sick. Parts break down unexpectedly. Traffic jams turn into missed tasks and broken SLAs.
The back office is supposed to be the first line of defense against things spiraling out of control. Unfortunately, most coordinators are already overwhelmed just trying to keep up with their normal volume of tasks and technicians. Mistakes are common. And while most of them are relatively minor, they start to add up over time.
One of the most vulnerable aspects of many field service operations is the tedious process of scheduling and dispatching technicians.
Watch the on demand webinar which will take you through all-too-common headaches in Manual Scheduling and how to achieve greater speed, agility, and resiliency in our operations.