Frontlines by Zinier | September 2023

Executive Perspective

‍Dear Readers,

Welcome to our Frontlines September edition!

I trust you're all in high spirits. Let's dive into our monthly newsletter for insights, updates, and a dash of fun.

Recently, I presented at ISE Expo, where I engaged with Field Service professionals and discussed the trends shaping field services in 2024 - digitization, generative AI applications, and workflow automation. It's evident that we're moving towards executing field services in a smarter, more efficient, connected, and automated manner. I am most excited about the practical application of generative AI tools and technologies to empower and support the Field Service engineers and technicians on the frontlines do their job well and with customer delight. It is heartening to see that we all are putting efforts to see the world through the eyes of these frontline workers.

I also had fascinating exchanges with leading CEOs and operators in the Renewable Energy domain; leaders who are driving forward the sustainability mandate across the globe. We discussed the need to evolve from a plain vanilla digitized form and checklist approach to a more holistic customizable platform approach to drive their digital transformation initiatives as they scale their operations.

Closer to home, this month, we proudly launched “The Z-Leadership Development Series”, to nurture and develop exceptional leaders who will carry forward our mandate to bring Technology Equity to the global workforce. At Zinier, we learn and act fast, we deliver awesome, we are passionate for growth and we take ownership. This program, born out of our Career Development Workshops, equips our Leads and Managers with the skills and insights they need to excel in their roles and drive our company's success.

Wishing you a fantastic Q4 filled with connected, smarter, and more efficient field services.

Prateek Chakravarty‍

Chief Executive Officer

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Top Reads

• ‍How telecom SaaS can play a meaningful role in supporting ESG goals. Read more
• ‍5 AI Solutions for Improving Your Field Service Management. Read more ‍
• Key takeaways from Digital Transformation World 2023. Read more

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Field Service Mastery

Beyond the Build vs Buy Dilemma. The Future of Corporate Growth Strategies.

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In today's business landscape, companies often find themselves grappling with the age-old quandary of whether to build a solution from scratch or purchase an existing one. This "Build vs Buy" conundrum has always posed difficulties for organizations.

This white paper aims to shed light on the emerging “Buy to Build” approach, which involves companies acquiring pre-built components and seamlessly integrating them into their existing systems.

Understand the struggles faced by companies caught in the Build vs Buy dilemma and explore advantages of Buy-to-Build strategy and how it can deliver unparalleled results for enterprises.
Excel with Buy-to-Build.

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Industry Happenings

• ‍October 8-10 Incompas Show 2023‍
• October 9-11 FYUZ 2023‍
• October 18-20 Broadband world forum‍
• October 24-25 Field Service Europe‍
• October 24-25 2023 Canadian ISP Summit‍
• October 30 - November 2 MSP Summit

Can’t go? Catch our hot takes on events in Field Notes

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What’s New at Zinier

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‍How To Effectively Eliminate Overbookings?

‍Discover crucial strategies for minimizing overbookings in your field service operations, boosting efficiency, and enhancing customer satisfaction, all while keeping those dreaded bad reviews at bay. Read more

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‍Zinier Field Talk & Tacos Episode 3: Why invest in a user-friendly UI for successful field service management

‍Understand why a user-friendly UI is critical to accelerating revenue velocity and cultivating long-lasting customer relationships. Read more

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The Four Essential Attributes of Effective Field Service Management Decision-Makers

‍Unveil the core traits of effective field service management leaders, grasp their impact on customer satisfaction, and excel in customer-centric decisions in a world where reviews influence 93% of consumer choices. Read more

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Service with a Smile

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