Industries
Zinier for OEMs
From first-time fix rates to channel network performance, Zinier turns OEM service from a cost center into a revenue engine, supporting your own technicians and your distributor network.
OEM service has a lot of moving parts.
A technician turns up without the right tool, and the visit costs twice as much and bumps another job off the schedule. Service quality depends on which distributor or partner took the call, and you find out after the fact. Warranty and contract entitlements get checked by hand, so work is underbilled or given away. And every new market you enter means reconfiguring the system again.
Most field service software was designed for one workforce, one process and one country. Zinier FSM was built for today’s OEM service, where your technicians and distributors work to each product’s warranty terms, in every market you sell into.
First-time fix supported on every callout.
Every repeat visit is an avoidable cost, and for machinery that depends on calibration and regular service, it puts your reputation on the line. Zinier FSM sends the right technician with the right parts and the full history of the asset, with in-field troubleshooting and remote assistance if a job turns out to be more complex than expected.
98.1%
Skill- and certification-based technician matching by equipment type, complexity and location, so repeat visits fall.
Real-time parts availability checked at dispatch, with the right part assigned before the technician leaves the depot.
Full asset history, prior service records, known issues and manuals on the technician or contractor’s mobile device, online or offline.
Every job billed, every renewal visible.
The gap between work performed and revenue collected is usually a documentation problem. When warranty and contract terms get checked manually, revenue slips through the net. Zinier FSM enforces entitlements at the point of service and builds the billing record automatically. Customers are notified in advance of contract or warranty milestones.
12,000
Warranty status, coverage terms and renewal dates are checked against each unit and enforced at the point of service, not later.
Parts-attach and service add-on prompts surfaced during the job, based on asset condition and history.
Labor, parts and travel are captured in real time at the point of use, so the work billed matches the work carried out.
The same service, whoever's wearing the badge
Customers don't distinguish between your technician and your distributor's, but they expect the same service quality, whoever shows up. Zinier FSM enforces a single standard across your operations. Certification and training compliance is tracked automatically, scheduling blocks uncertified technicians from being dispatched to the wrong jobs, and Studio lets you configure workflows per partner without custom development.
11
Role-based portal access gives distributors and channel partners the tools and data they need, without exposing your backend systems.
Standardized workflows and checklists are pushed to the channel, so documentation and quality hold up regardless of who performs the work.
Performance is visible by partner: response times, first-time fix, compliance, so underperformance and training gaps are clearly identifiable.
One record for every unit in your installed base.
Channel standardization and accurate billing both depend on the same thing: knowing what's actually in the field, and what's happened to it. Too often, that data is siloed. Zinier FSM brings it into a single view with lifecycle tracking that runs from commissioning through decommissioning, supporting upgrade, replacement and end-of-life decisions.
1
A centralized asset registry tracking every unit’s location, configuration, ownership and full service history in one place.
Integration across ERP, CRM and channel systems, so installed base data reflects current state rather than an overnight batch.
One customer or distributor view consolidating service history, regardless of which technician or distributor performed the work.
Common questions
Frequently Asked Questions
A field service platform that evolves with your business. Your operations, your rules.
