We use cookies to improve your experience and for marketing. Learn more in our Privacy Policy.

Remote Assistant

Real-time expert help for technicians

Connect your technicians with remote experts to quickly overcome challenges in the field.

Book a demo
Zinier Remote Assistant mobile app requesting a live video call with subject matter experts.

Remote Assistant

Request help from subject matter experts

From the Remote Assistant, or within the context of a task, technicians can request assistance from a pre-defined group of experts.

Zinier Remote Assistant request form for choosing an available subject matter expert.

Remote Assistant

Web and mobile screen sharing & annotation

To communicate their issues and facilitate in-field problem solving, technicians can share their mobile or tablet screen with remote experts, and jointly annotate and mark up the screen as part of the problem-solving session.

Zinier Remote Assistant web and mobile screen sharing with annotation on network equipment.

Remote Assistant

Save chat, screenshots and images to the session log

Participants can chat, share photos and take screen captures during the session. Once the session closes, the chat and image data is automatically stored as part of the session log.

Zinier Remote Assistant session history with chat messages and annotated equipment photo.

Zinier comparison

Most FSM software was built for a world where change was slow.

Zinier FSM thrives on change. Adapting to the way you work today and evolving to meet the challenges you’ll face tomorrow. Your operations, your rules.

Zinier FSM platform

Most field service software

Configuration

Operations teams configure, no code, no delay.

IT or consultants required for every change.

Deployment

Live in weeks. Continuous improvement built in.

12–24 months. Long upgrade cycles.

AI capability

Configurable AI baked in, understands FSM.

Generic AI bolted on, not field-specific.

Adaptability

Low-code/no-code. Evolves as your business does.

Rigid. Change means cost, delay and disruption.

Integration

Low-code/no-code. Evolves as your business does.

Rigid. Change means cost, delay and disruption.

Contractor management

Full governance and control at scale.

Manual coordination. Limited visibility.

Mobile experience

Mobile-first. Guided workflows, real-time data.

Basic apps. Poor offline capability.

Scalability

Cloud-native. Scales without replatforming.

Replatforming required as you grow.

Tomorrow won't look like today

Get a field service management platform that evolves as you do.

Book a demo
Talk to an expert
Zinier dispatch console showing technician schedules on a timeline with drag-and-drop task assignment.

Explore other Core modules

Scheduling & Dispatch

The most configurable field service scheduler on the market. Zinier FSM adapts to your unique KPIs and constraints, actively learns from your data and evolves alongside your operations.

Customer Communications

Control how and when your customers are notified throughout their appointment booking journey.

Customer Portal

Configure the customer portal to meet your specific business needs, with custom branding, control over notifications and more.

Appointment Booking

Enable your end-customers to easily schedule and modify service appointments.

Timesheets

Custom timesheets that track your team’s working hours, configured to the way your team actually works.

Dynamic Audits

When field technicians get timely and actionable feedback, efficiency goes up and repeat site visits go down

Chat

A unified web and mobile chat experience that enables technicians to get the real-time support they need to maximize field productivity.

Forms & Checklists

Streamline your work day by capturing, enhancing, and managing the data connected to each task.

Mobile Task Execution

The Zinier Mobile Task app is designed to provide a seamless experience for technicians, helping them execute in the field.

Reporting & Analytics

Leverage real-time data to drive improved decision-making and directly impact your business KPIs.

Tools Management

Manage the assignment of reservable field tools and equipment to ensure technicians have what they need to succeed on the job on the first visit.

Asset Management

Easily keep track of equipment that you're responsible for inspecting, maintaining, and repairing.

Parts & Inventory

Make sure your technicians have the parts and materials they need to complete their tasks on the first visit.

Capacity Management

Capacity and demand are constantly changing – make sure you have the tools to adjust and optimize your workforce accordingly.

FAQs

Frequently asked questions

See all FAQs
Talk to an expert

When Remote Assist resolves an issue, the job can be closed without scheduling another visit. When it doesn't, the expert's diagnosis goes into the follow-up work order, so scheduling and dispatch teams can send the right technician with the right parts. That link between the two modules helps minimize repeat visits.

Yes. Remote Assist sessions use live video, so the expert sees what the technician sees. The expert can add annotations to the view or to the technician’s shared mobile or tablet screen to point out a component, highlight an issue or show the next step.

Some problems can be solved by guiding a customer or on-site staff through the fix. Others need a more experienced technician's input on the first visit, avoiding a second one. In Zinier FSM, Remote Assist handles both, helping reduce truck rolls and travel time by avoiding repeat visits and sending specialists only when needed.

Remote assist connects an on-site technician with an expert elsewhere. It's a form of remote service that shares specialist knowledge across a large workforce. In Zinier FSM, a technician can request help directly from the site, connecting to a subject matter expert through the Remote Assist module to share their screen, video feed and annotated images to diagnose and solve complex issues.