Industries
Zinier for gas utilities
Time is the critical factor when gas leaks occur. From locate tickets to repairs and maintenance, Zinier FSM keeps the clock, the crew and the record in sync, so nothing slips through the gaps.
Unplanned is standard in gas utility field work
Locate tickets arrive faster than the crew can be routed, and the statutory clock is already running. An odor call lands and the whole schedule has to be rebuilt around it. Cycle work gets completed, but the evidence gathered isn’t audit-standard. The replacement program stalls because the team can't secure a customer appointment for the transfer. Meanwhile, the leak repair backlog sits in an incomplete spreadsheet on a shared drive.
Legacy field service platforms struggle to cope with the urgent, varied challenges gas utilities teams face every day. Zinier FSM is different: a platform that adapts to your operations and evolves as you grow.
Statutory clock tracking with escalation
Third-party excavation damage is the leading cause of serious distribution incidents, and emergency response to odor and leak calls is a hard commission standard. Both depend on routing and completing locate tickets before the clock runs out. Zinier FSM ingests the ticket and automatically tracks the statutory clock, reporting on on-time locate percentage and damages per thousand tickets.
Automated job creation and prioritization from detection through to repair, with routing that gets a qualified crew on site faster.
Intelligent scheduling and dispatch, configured to your KPIs and geography, that re-optimizes the day the moment an odor or leak call lands.
Timestamped, geolocated and photo-evidenced completion on the mobile app, online or offline, with contract locators working the same enforced workflow.
Audit-ready cycles, faster time-to-fix
Leak surveys, cathodic protection readings, rectifier checks and station inspections are calendar-driven, evidence-required work, where a records failure is a violation in its own right. Lost or unaccounted-for gas is a cost line, an environmental exposure, and an increasingly regulated metric. Zinier FSM generates cycle work automatically, builds the record as it happens, and turns survey findings into prioritized repair work.
Calendar and cycle-based work generation for surveys, checks, and inspections, with low-code configuration per inspection type, including required readings and tolerance limits.
Certification–aware scheduling ensures only a qualified technician is dispatched to covered tasks.
Automated job creation from survey findings, graded and prioritized through to repair, with scheduling that compresses the time between detection and crew on site.
Every inspection and repair is captured with timestamp, geolocation and photos, including materials used and repair details, before a job can close.
Replacement programs delivered to plan
Removing cast iron, bare steel and legacy plastic is tied directly to cost recovery, and in some regions, to a fixed enforcement timetable. A stalled customer appointment for the transfer can hold up the whole job. Zinier FSM links stages together so the program runs as one connected sequence, not separate crews and systems. And contractors use the same workflow as your crews, with the same performance reporting.
96%
Multi-stage workflows chaining pre-inspection, service line transfer, customer appointment, relight and post-inspection, with dependency logic so a stage can't start before its prerequisite closes.
Customer appointment booking with confirmation and reminder notifications to actually secure property access.
As-laid data capture: material, depth, location, feeding straight into GIS, with program scheduling and backlog dashboards tracked against plan.
Lower cost per customer, more capacity
Operating cost per customer sits under close regulatory scrutiny, and rising gas bills add further pressure: they strengthen the case for electrification, making cost per customer harder to defend if it isn't visibly under control. Zinier makes that cost visible while there's still time to address it.
30%
50%
Automated route optimization and workload balancing cut drive time and reduce overtime, with exceptions handled automatically so each dispatcher can manage more crews.
Real-time capture of labor, travel and materials for accurate job costing, with dashboards on utilization, drive time, first-time fix and backlog burn-down.
A scheduler that learns from your operations while staying explainable, so you see the impact of a recommended change before committing to it.
Clear visibility of internal capacity against contractor use, helping managers control labor spending.
A field service platform that evolves with your business. Your operations, your rules.
Common questions