Technology & Manufacturing
Global
Seven regions on one platform, configured to MTS workflows.
MTS replaced a legacy field service platform with Zinier FSM, consolidating disparate systems into a single platform configured to their unique workflows, and achieving higher efficiency and scalability.
MTS is a leading provider of testing equipment and services for a broad range of industrial applications. Managing field service for specialized, high-precision equipment demands a platform that can match technician certifications to job requirements across a distributed, multi-region workforce.
Results at a glance
Workflows optimized for
7 locations
including language localization
First-time fix rate
Increased
due to improved technician matching
With Zinier
A legacy system. Disparate tools. Operational workarounds.
MTS faced a critical inflection point when their existing FSM reached end-of-life. Disparate systems created communication barriers, delayed service, and hindered the scalability they needed.
Legacy FSM reaching end-of-life, forcing a platform decision under time pressure
Disparate systems creating communication barriers and service delays
Complex service portfolio requiring specialized technician matching by skill and certification
Limited scheduling flexibility for managing diverse work order types and regions
Knowledge transfer challenges as experienced technicians transitioned out
Without Zinier
Built around MTS workflows. Configured without compromise.
Zinier consolidated MTS's systems into a single configurable platform built around their specific workflows, with the flexibility to evolve as the business grows.
Single platform replacing multiple legacy systems, unified scheduling, asset, and knowledge management
Higher first-time fix rates through precise technician-to-job matching by skill and availability
Mobile workflows and languages configured for 7 global regions
Improved capacity planning and scalability across diverse service types and regions
Foundation for future capabilities: AR training, AI-driven predictive maintenance
“Zinier specializes in field service; they aren't a one-size-fits-all solution. We chose to partner with them to build a solution that truly fits our needs and supports our workforce.”
Becky Kramer
Global Business System Architect Manager, MTS
What’s next?
Building on the foundation.
MTS's decision to deploy Zinier FSM reflects their belief that field service management shouldn't compromise. They now have a platform built around their exact needs, with the flexibility to grow as technology and market demands evolve.
AR-enhanced training
MTS plans to integrate augmented reality for technician onboarding and on-site support, reducing time to full effectiveness.
Predictive maintenance
MTS is leveraging Zinier's AI roadmap for predictive analytics that anticipate maintenance needs before failure occurs.
Scalable field leadership
With a platform that evolves with their business, MTS is positioned to maintain exceptional service delivery as their portfolio grows.
Zinier FSM
A platform that adapts to your operations. So you can field anything.
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