Core
Model and optimize your operations
We use pre-built workflows, modules, and integrations to create an optimized digital model of your operations, delivering value from launch. Go live in weeks, not months, and evolve as you grow.
Our customers go live across complex multi-system environments in under 90 days.
Starting with the production-ready Core modules, our delivery team leverages FSM best practices to optimize the office, field and customer experience. We then layer improvements release by release to accelerate adoption, and support phased rollouts across teams and markets.
Office experience
Simplify complex back-office tasks with intelligent automation, so your teams can focus on critical areas.
The most configurable field service scheduler on the market. Zinier FSM adapts to your unique KPIs and constraints, actively learns from your data and evolves alongside your operations.
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Capacity and demand are constantly changing – make sure you have the tools to adjust and optimize your workforce accordingly.
Make sure your technicians have the parts and materials they need to complete their tasks on the first visit.
Easily keep track of equipment that you're responsible for inspecting, maintaining, and repairing.
Manage the assignment of reservable field tools and equipment to ensure technicians have what they need to succeed on the job on the first visit.
Leverage real-time data to drive improved decision-making and directly impact your business KPIs.
Field experience
Empower technicians with the configurable tools they need to succeed in the field, whatever the task or challenge.
The Zinier Mobile Task app is designed to provide a seamless experience for technicians, helping them execute in the field.
Streamline your work day by capturing, enhancing, and managing the data connected to each task.
A unified web and mobile chat experience that enables technicians to get the real-time support they need to maximize field productivity.
When field technicians get timely and actionable feedback, efficiency goes up and repeat site visits go down
Connect your technicians with remote experts to quickly overcome challenges in the field.
Custom timesheets that track your team’s working hours, configured to the way your team actually works.
Customer experience
Create a consistent multi-channel customer experience from booking through completion, with each interaction tailored to your brand, processes, and operating model.
Enable your end-customers to easily schedule and modify service appointments.
Configure the customer portal to meet your specific business needs, with custom branding, control over notifications and more.
Control how and when your customers are notified throughout their appointment booking journey.
Integration without friction.
Zinier’s API-first, workflow-driven architecture was built from the ground up to connect to virtually any AI model or external system, including highly customized ERP, CRM, asset management, OSS/BSS, ticketing, or other enterprise systems.
The result is a future-ready foundation that evolves in step with your technology stack, making it easy to adopt new capabilities as they emerge and maintain a single source of truth across your organization.
One platform, three layers
Zinier FSM is based on three interconnected layers. Each layer adds distinct value, and together they form a cycle of improvement that delivers compounding benefits over time.
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Core
Core
Pre-built workflows, modules, and integrations form a digital model of your operations that delivers value from day one.
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Intelligence
Intelligence
Adaptive AI monitors your operations to answer queries, surface insights and simulate how changes impact KPIs.
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Studio
Studio
Optimize, adapt, and configure any part of the platform with a drag-and-drop interface guided by conversational AI.
Go live fast. Keep improving. So you can field anything.
FAQs
Frequently asked questions
Yes. Zinier FSM supports the full work order lifecycle through its Core modules, from creation to scheduling, dispatch, completion, and closeout. Work orders can be generated by customers, connected systems, or the Intelligence layer. Field technicians update progress on the mobile app, and each record links to the parts, assets, and forms involved.
First-time fix rate is the share of jobs completed on the first visit, without a return trip. Zinier FSM helps increase that rate at every stage. Scheduling & Dispatch makes sure the technician assigned to a job has the right skills and equipment. On-site, Mobile Workforce walks techs through the job step by step so nothing is missed, and provides access to a knowledge base as they work. If problems remain, Remote Assist connects them with an expert who can guide them to complete the task.
Subcontractors work in Zinier FSM the same way as your own technicians, with full access to the platform and the mobile app. The difference is what each team can see. Each contractor sees only the jobs assigned to them, and if they pass work on to their own subcontractors, those subcontractors see only their subset of jobs. Your in-house teams have visibility and control of all the work, across your own technicians and every level of contractor.
Zinier FSM captures compliance and safety information for each job. Forms and checklists guide technicians through required steps. Dynamic audits give technicians real-time feedback to help ensure the right data is captured on site. Reporting brings that data together, so managers can review safety reporting and compliance records without chasing paperwork.
Zinier FSM reduces truck rolls through two key modules in the Core layer. Scheduling & Dispatch sends the technician with the right skills and parts, so fewer jobs need a second visit. Remote Assist connects technicians with expert assistance to quickly overcome novel challenges in the field.
Zinier Core provides everything needed to run day-to-day field service operations through a set of configurable modules. These include Scheduling & Dispatch, Capacity Management, Inventory & Parts, Asset Management, Tools Management, Reporting, Mobile Workforce, Forms & Checklists, Chat, Dynamic Audits, Remote Assist, Timesheets, Customer Portal, Customer Communications, and Integrations.