92% of installs complete within 24 hours.

Netline unified five fragmented systems in under 90 days and transformed their field operations from a liability into their sharpest competitive edge in Chile's telecom market. Happier customers. Sharper operations.

Netline is a leading telecommunications provider in Chile with over 25 years of experience delivering high-quality connectivity services. The company specializes in dedicated internet services, cloud-hosted IP telephony, Industrial IoT, and wholesale SMS, offering businesses robust, scalable infrastructure designed for critical operations.

Results at a glance

Task clearance rate

67% → 92%

installations within 24hrs

Customer satisfaction

+32 pts

net promoter score

Platform consolidation

5 → 1

operational systems

Time to value

< 90 days

to full platform live

Five systems. Zero visibility.

A 24-hour SLA under pressure

Netline's commitment to respond to every customer within 24 hours was the cornerstone of their market position in Chile. But behind that promise was a fragmented operation held together by five separate systems that didn't talk to each other.

No real-time visibility into technician location or job status. Customers would call for updates on their visits.

Manual coordination between systems causing miscommunication and wasted field time

Reactive operations with dispatchers responding to problems rather than preventing them

Inconsistent service quality across installations, repairs, and base station maintenance

Reporting required manual aggregation across five platforms, slow and error-prone

One platform. Real-time control.

Live in 90 days

Zinier replaced all five systems with a single, unified field service platform deployed and fully operational in under 90 days. For the first time, Netline's dispatchers, technicians, and operations team were working from the same live picture.

Real-time visibility from dispatch to job completion across every field team

Automated scheduling matching technicians to jobs by skill, location, and availability

Proactive issue detection before customer impact, dispatchers acting on signals, not symptoms

Consistent guided workflows for every job type: installations, repairs, tower maintenance

Unified reporting and analytics available instantly, not at end of week

"We have become more organized, more efficient, and we have greater accountability to our customers. The experience is smoother, and that's what matters most."

Jenniree Navas

Customer Experience Manager

Netline pickup truck with ladder rack parked on a hilltop beside a telecom tower.

What’s next?

Building on the foundation.

As one of Zinier's longest-standing customers, Netline continues to raise the bar for service delivery in Chile's telecom market.

Scaling without friction

New service types and new regions are configured on the Zinier platform without a development cycle or extensive operational changes.

Continuous optimization

Full operational visibility is now standard. Netline's team focuses on getting better every day: SLA adherence, first-time fix rates, and reduced technician travel time.