What You'll Learn
The terms of engagement between customer and service provider have changed. Today’s customer has limitless information at their fingertips: mobile screen time has increased 30% since 2019, and the rollout of 5G – increased bandwidth, faster speeds, and more reliability – will only help to increase those numbers. As a result, today’s customers expect a digital experience highlighted by real-time visibility and right-now action, not waiting hours for a technician to arrive with a pen and paper.
Join Zinier’s David Goodwin as he discusses how field service organizations can meet evolving customer expectations:
- The Uberization of services
- What customers want when calling for a technician
- Planning your existing tech stack to solve tomorrow’s problems