Dynamic Audits provides field technicians with timely and actionable feedback so they can work efficiently and never have to repeat a site visit.
In addition to a refreshed UI, the new mobile task list in the Zinier app now shows sync status and additional details about each task. The result? Better coordination between the backoffice and the field and more clarity for technicians about what lies ahead.
The Zinier Customer Portal application solves these problems by providing no-code customizable, end-to-end ownership of customer experiences, from appointment scheduling and management to communication and security.
The Zinier Remote Assistant app leverages the Blitzz Visual Assistance platform to enable technicians to connect with subject matter experts, in real time, to solve issues in the field.
Need a new solution for fiber-to-the-home field service -- and need it ASAP? We've got a new FTTH Accelerator Package just for you.
Remote Assistant is a powerful tool for optimizing your field service operations. Find out three ways it can help you boost your performance metrics.
Keeping your customers in the loop is easy, with Track My Technician and other essential Zinier tools.
Are your customers engaged and enthusiastic about their interactions with your field service operation? Here are four ways to make sure they are.
Why do we make it so hard for the 2.7 billion deskless workers in the world to have meaningful workflows? Although they comprise the majority of the workforce, nearly all workflow tools are designed with deskbound workers in mind. For those working in the field, the only portal they have to the digital wonderland is often their own mobile phone. No double-decker large-screen monitors. No unlimited storage devices. No printer. And no IT support down the hall. But somehow, these field workers still manage to build, maintain, and enhance the world’s infrastructure. Imagine what they could accomplish if they had workflow tools that were designed specifically for them – not just with the functionality they need, but with an appropriate user experience.
One useful way to think about your field service software solution is to break it down into a series of workflows. Field technicians perform a particular workflow, while backoffice personnel follow different workflows. There are workflows related to the details of specific assets and inventory. There are workflows that tell you what to do when a problem crops up, and there are workflows that spell out how to maintain your equipment to prevent those problems from popping up.
When many new technologies first arrive on the scene, they’re often ushered in with the expectation that they can (or should) only be used by specially trained personnel. That usually changes once a technology becomes successful. Somewhere along the line, the technology evolves into something that just about everybody can use on their own, without requiring any special skills or training.