Capacity ManagementCapacity Management

Product Spotlight

Product Overview: Capacity Management

One of the most-requested new capabilities customers have been asking for is Capacity Management. Capacity and demand are constantly changing. With tools to adjust and optimize your workforce in real time, you might feel like Golidlocks, fine-tuning everything until it’s “just right.”

Unit-Level Parts & Inventory TrackingUnit-Level Parts & Inventory Tracking

Product Spotlight

Product Overview: Unit-Level Parts & Inventory Tracking

Inventory issues account for a lot of that wasted time – driving down first-time fix rates and killing customer satisfaction metrics. Good news: Unit-level parts tracking now comes out-of-the-box on the Zinier platform.

Map View EnhancementsMap View Enhancements

Product Spotlight

Product Overview: Map View Enhancements

Visibility is essential for a high-performance operation. And visualization is a crucial piece of the visibility puzzle. The upcoming improvements in Map View in our Dispatch Console brings dispatchers the ability to manage their field teams more effectively, resulting in more consistent and predictable service for their end-customers.

Product Spotlight

Product Spotlight: Updated Mobile Task List

In addition to a refreshed UI, the new mobile task list in the Zinier app now shows sync status and additional details about each task. The result? Better coordination between the backoffice and the field and more clarity for technicians about what lies ahead.

Product Spotlight

Product Spotlight: Customer Portal

The Zinier Customer Portal application solves these problems by providing no-code customizable, end-to-end ownership of customer experiences, from appointment scheduling and management to communication and security.

Product Spotlight

Product Spotlight: Remote Assistant

The Zinier Remote Assistant app leverages the Blitzz Visual Assistance platform to enable technicians to connect with subject matter experts, in real time, to solve issues in the field.

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