Product Newsletter: Refresh Your Operations this Spring with Zinier’s Latest Features
In this newsletter, you’ll discover our latest product enhancements: improvements to the drag-and-drop scheduling experience, updated filters for dispatchers, and color indicators to make the lives of field technicians easier. And, that's not all - we're working on a powerful integration with Chat-GPT to help field teams solve unforeseen challenges and reduce the need for a second truck roll! Here’s a quick preview.
Product Spotlight: Take Action from the Mobile Task List
Based on client feedback, we are excited to introduce an enhancement to the Mobile Task List that allows technicians to take task-specific actions directly from the Task List screen – including accepting or rejecting a task – without having to enter the task workflow.
Product Spotlight: Recommendation Search & Filter
As Recommendation usage has increased, we’ve been closely monitoring your feedback and are excited to introduce a number of improvements. These include search, filtering, and new expiration rules to declutter the recommendation center and allow dispatchers to take action on what matters most.
Product Spotlight: Calendar View Filters and Improvements
We are introducing a number of enhancements that improve the overall usability and performance of the Calendar View. These include page-level filters to help you find the right tasks and technicians, and enhancements to the task list that facilitate quicker load times.
Product Spotlight: Visual Cues to Improve Drag-and-drop Scheduling
To help take the guesswork out of drag-and-drop scheduling, we introduced several enhancements to the Calendar View that make the decision of where to drop a task more intuitive.
Product Overview: Capacity Management
One of the most-requested new capabilities customers have been asking for is Capacity Management. Capacity and demand are constantly changing. With tools to adjust and optimize your workforce in real time, you might feel like Golidlocks, fine-tuning everything until it’s “just right.”
Product Overview: Unit-Level Parts & Inventory Tracking
Inventory issues account for a lot of that wasted time – driving down first-time fix rates and killing customer satisfaction metrics. Good news: Unit-level parts tracking now comes out-of-the-box on the Zinier platform.
Product Overview: Map View Enhancements
Visibility is essential for a high-performance operation. And visualization is a crucial piece of the visibility puzzle. The upcoming improvements in Map View in our Dispatch Console brings dispatchers the ability to manage their field teams more effectively, resulting in more consistent and predictable service for their end-customers.
Product Spotlight: Updated Mobile Task List
In addition to a refreshed UI, the new mobile task list in the Zinier app now shows sync status and additional details about each task. The result? Better coordination between the backoffice and the field and more clarity for technicians about what lies ahead.
Product Spotlight: Customer Portal
The Zinier Customer Portal application solves these problems by providing no-code customizable, end-to-end ownership of customer experiences, from appointment scheduling and management to communication and security.
Product Spotlight: Remote Assistant
The Zinier Remote Assistant app leverages the Blitzz Visual Assistance platform to enable technicians to connect with subject matter experts, in real time, to solve issues in the field.