May Roundup: Global Expansion and Next-Gen Innovation

May marked another transformative month for Zinier and our customers, with strategic partnerships spanning three continents and new breakthrough scheduling technology just announcned. Our commitment to empowering field service organizations with AI-native tools continued yielding measurable results across telecommunications, fiber deployment, and beyond.

Let's explore the key developments from an action-packed month.

Strategic Partnerships Drive Global Growth

IDI Billing Solutions Integration

This month brought exciting developments in our partnership with IDI Billing Solutions. Our team, led by George Dibb and Anthony Zara, met with the IDI team in the US to continue expanding our integration capabilities.

Zinier now offers IDI customers a purpose-built, tried-and-tested, seamless integration directly into IDI's billing and operations platform. This partnership enables telecom providers to leverage Zinier's intelligent field service management while maintaining their existing billing infrastructure.

Expect significant announcements from this partnership throughout Q2 and beyond, as we continue expanding our partnership.

European Expansion: Sixaxe Partnership in France

Our team had productive meetings with Sixaxe in Paris, advancing our partnership to bring Zinier's AI-powered field service management to the French market.

We continue to prioritize "excellence opérationnelle" through intelligent automation working in partnership with Sixaxe to deliver measurable impact for our shared customers.

LATAM Momentum Continues

Our expansion in Latin America gained further momentum with successful meetings across Peru and Mexico.

Key Meetings:

• Productive sessions with partner Inetum
• Strategic discussions with valued customer Telefónica PangeaCo in Peru
• Market development activities across Mexico and Peru

Excellent work by Javier Fraile and Joaquín Demicheli on the successful LATAM tour.

Technology Innovation: Next-Generation Capabilities

Revolutionary LightSpeed Scheduler Unveiled

This month, Lead Product Manager Hector Riccio provided insights into the next-generation of field service scheduling, Zinier's LightSpeed Scheduler (LSS), representing a fundamental evolution in field service optimization.

The Breakthrough: Unlike traditional schedulers that optimize job-by-job, LightSpeed Scheduler evaluates thousands of scenarios simultaneously to find the optimal overall solution.

Key Innovation: The score-based approach allows organizations to define exactly how to balance competing priorities - travel time, SLA compliance, technician utilization, and custom business rules - while still considering non-negotiable requirements.

"Most field service schedulers optimize one job at a time. That's the problem. LightSpeed Scheduler evaluates thousands of scenarios simultaneously to deliver optimal overall business value." - Hector Riccio, Lead Product Manager

Studio Z: Democratizing Field Service Innovation

Chief Product Officer Andrew Wolf detailed how Studio Z continues transforming how organizations approach field service customization with a Q&A on how low-code/no-code is changing field service management.

Customer Success: MTS Systems Corporation

MTS, managing specialized calibration equipment across multiple countries, has leveraged Studio Z to:

• Configure Zinier independently for each country's specific requirements
• Localize workflows and data capture beyond just language translation
• Deploy changes without developer involvement
• Maintain complex workflows for critical equipment maintenance

The Transformation: Changes that previously required months through traditional software vendors now happen in hours or days with Studio Z.

"If you have access to Studio Z, you make the change, you deploy it for testing, you can test it yourself, and then you can deploy it. Changes that might take months in traditional environments can be implemented in hours or days." - Andrew Wolf, Chief Product Officer

FiberConnect25 Representation

Our team is representing Zinier at FiberConnect25, hosted by the Fiber Broadband Association. George Dibb, Colin Palmer and Kevin Mukaj will be showcasing how our field service management platform supercharges FTTH rollouts for global telecom customers.

The Transformation Continues

May reinforced that field service management is experiencing a fundamental transformation. Organizations choosing platforms built for flexibility, AI integration, and continuous innovation are gaining decisive competitive advantages.

Ready to see how Zinier can transform your field operations? Book a demo today.