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SAN MATEO, CA - October 23, 2025 - Zinier has been positioned as a Major Player in the IDC MarketScape: Worldwide AI-Enabled Field Service Management Applications 2025 Vendor Assessment (Doc #US52967825, September 2025).
The IDC MarketScape assessed the 2025 AI-enabled field service management applications market through the IDC MarketScape model, providing a quantitative and qualitative analysis of the characteristics that highlight each vendor's success in the marketplace. This evaluation is based on a comprehensive framework and set of parameters expected to be most conducive to success in providing AI-enabled FSM platforms in both the short term and the long term.
This research assessed 19 service providers in the global AI-enabled field service management market. The scope of this analysis included vendors with commercially available FSM platforms, demonstrated investments in AI-enabled capabilities, customers across multiple industry segments and geographic regions, and at least five years serving the field service management market.
About IDC MarketScape
IDC MarketScape vendor assessment model is designed to provide an overview of the competitive fitness of technology and service suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor's position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of IT and telecommunications vendors can be meaningfully compared. The framework also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective vendors.
About Zinier
Zinier is an AI-native field service management platform enabling organizations to manage workforces, assets, and customers in the field. Combining enterprise-grade FSM capabilities with Studio Z, a low-code/no-code builder, Zinier delivers rapid implementation and unlimited configurability for telecommunications, energy, utilities, and industrial operators managing critical infrastructure. The company serves customers globally across 17 countries, with strategic partnerships including Hexagon, CGI, Cyient, Inetum, and NTT Data.
