Viaero Wireless Partners with Zinier to Transform Field Operations and Strengthen Customer Service Across Rural America

Viaero Wireless, the rural telecommunications provider serving communities across Colorado, Nebraska, Kansas and Wyoming is partnering with Zinier to manage its installations, repairs and field services utilizing Zinier’s field service management solution. This platform is designed to scale with the needs of Viaero as it grows its network and connects more rural customers.

Headquartered in Fort Morgan, Colorado, Viaero has connected rural America for more than 35 years, with a commitment to reliable service, fair pricing and quality customer care. Its technicians install and repair wireless, home internet and fiber services across a service territory where a single job can take hours to reach, which is why every appointment matters: a missed visit can leave a family or a business offline.

Viaero chose Zinier for its flexibility and expertise in field service management. Live since September 2025, the platform is configured around how Viaero works today and adapts as the business changes, whether that means new services, new territory or new ways of working, with no re-implementation and avoiding long upgrade cycles. Capabilities now live include:

• Intelligent scheduling and dispatch that gets the right technician to the right job
• Route grouping that clusters jobs by geography to cut miles traveled across Viaero’s network
• Flexible controls, including dispatch lead times and drag-and-drop scheduling, so the team stays in charge of exceptions
• Photo upload on every task type and new task type that give managers faster, clearer reporting
• A mobile app that keeps field crews focused on the customer, with the needed tools in hand.

“For more than 30 years, Viaero has been committed to connecting rural communities, and as we continue to grow, we need technology that grows with us,” said Doug Crandall, Senior Product Services and Promotions Manager at Viaero Wireless. “Our partnership with Zinier gives us the flexibility to work smarter, improve efficiencies, and continue delivering the personal service our customers have come to expect.”

“In rural America, a service call isn't always a quick trip across town. Our technicians can travel hundreds of miles in a single day to keep our customers connected,” added Glenn Mahon, Field Data Installation Manager at Viaero Wireless. “Having the right tools to manage scheduling, routing, and resources makes a tremendous difference. Zinier helps us reduce unnecessary travel, respond more efficiently, and give our technicians more time to focus on what matters most — taking care of our customers.”

“Viaero proves that rural connectivity should never mean second-best service,” said Prateek Chakravarty, CEO of Zinier. “Our job is to give their teams a platform that keeps pace as they grow. We are proud to partner with a company so committed to the communities it serves, and to help keep those communities running.”

Looking ahead, the partnership will focus on helping Viaero scale: smarter routing that gives technicians more time on site, automation across more of the operation, and bringing the remaining manual hand-offs between systems onto one platform.

About Viaero Wireless

For over 30 years, Viaero Wireless has been committed to providing superior wireless and internet services to rural communities, ensuring safety, quality of life and connectivity equal to that of urban areas. Founded in Fort Morgan, Colorado, in 1991, Viaero owns more than 1,000 cell towers and serves families, businesses and classrooms across Colorado, Nebraska, Kansas and Wyoming through more than 60 stores and authorized dealers. Built for community, Viaero hires locally and delivers reliable service, fair pricing and personal, human support. Learn more at viaero.com.

About Zinier

Zinier is the AI-first, no-code field service management platform built for complex, asset-heavy industries, including telecommunications, energy, utilities and infrastructure. Operations teams use Zinier to automate scheduling and dispatch, orchestrate technicians, contractors and assets in real time, and change workflows themselves without writing code. Zinier is named a Major Player in the IDC MarketScape: Worldwide AI-Enabled Field Service Management Applications 2025 Vendor Assessment and is backed by Accel, ICONIQ, Tiger Global, Founders Fund and Qualcomm Ventures. Zinier has offices in San Francisco, the UK, India, Singapore, Madrid, Houston, Miami, Munich and Perth. Field anything™. Learn more at zinier.com.