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Overview

Field Operations.
Reimagined.

Transform your field service operations from the back office to the field

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The next wave
of field service

We help field service teams work smarter – from the back office to the field – to solve problems quickly, fix things before they break, and deliver better customer experiences.

Take what you already have and improve it with AI-driven automation, or replace your legacy systems with an end-to-end field service solution.

 

Purpose-built for
modern field teams

Recommendation Center

Optimize every process with AI-driven insights and recommendations. Our Recommendation Center looks at your entire operation and recommends specific actions based on AI learnings. With the press of a button, coordinators can accept or reject a recommendation, setting in motion a series of automated actions.

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Service Insights

Connect all of your critical systems to build a complete picture of your operations. Surface key performance insights by analyzing real-time field data against historical trends. Visualize the metrics you care about most with configurable dashboards for every level of your organization.

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Work Order Management

Take pressure off your back office by automating work order management from job creation to close. Know what’s happening across your organization with real-time task monitoring that automatically triggers an alert when a task is at risk of falling behind.

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Scheduling & Dispatching

Improve technician utilization and deliver better customer experiences with intelligent scheduling and dispatching. Start by scheduling months in advance to determine general capacity, then drive efficiency with just-in-time scheduling that continuously adjusts based on transit time, technician availability, and task prioritization.

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Mobile Field Service

Boost productivity, increase technician satisfaction, and ensure accurate job completion by arming technicians with contextual data and back-office knowledge. Zinier’s all-in-one mobile app turns every technician into an expert with easy access to relevant documents, real-time data from IoT devices, and detailed site records.

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Vendor Management

Increase visibility into the field with real-time performance monitoring of all vendors. Provide contractors the same level of support as in-house technicians, with easy-to-use mobile apps that include detailed site histories, step-by-step mobile workflows, and more.

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Asset Management

Avoid costly breakdowns and extend asset life cycles with real-time equipment monitoring. Zinier’s AI-driven platforms helps you predict failure months in advance by weighing real-time IoT data against historical trends. And with powerful automation capabilities, you can automatically trigger preventive actions at the first sign of trouble.

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Parts & Inventory

Keep track of every moving part with real-time inventory monitoring and management. Reduce time-to-resolution and increase first-time fix rate by ensuring technicians have the parts they need, based on historical data. Avoid unexpected delays with proactive stock transfers.

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Ready to transform your operations? We are.

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