Field service management for telecoms
Your field workforce is scaling. Is your field service management platform?
With Zinier, get the flexibility to configure, deploy and adapt field operations - without IT involvement, developer tickets or an 18-month wait.
Trusted by leading telecoms operators
Customer video
Meet one of the UK's fastest-growing broadband providers
See the field operations platform that evolves with them.
99.9%
improvement in SLA compliance
41%
eduction in mileage / repeat visits
Zinier’s platform has been instrumental in helping us achieve our goal of delivering ultra-fast and reliable broadband services with minimal downtime.
Kristy Goddard
CFL Head of Service Management
Legacy FSM platforms weren't built for how field service works today
Field operations are changing fast. Workforces are growing, service models are becoming more complex, and customer expectations keep rising. Yet many teams are still held back by rigid systems that are slow to change, difficult to integrate and disconnected from what is happening in the field.
Rigid platforms that require IT tickets to update a single workflow
Contractor workforce is a black box, with no real-time SLA visibility
18–24 month implementations that miss the business they were built for
End-of-life products forcing migration with no clear path (ClickSoftware, IFS-acquired platforms)
Technician mobile apps, field crews actively avoid using
The platform your ops team can own, from day one.
Zinier is the no-code field service management platform purpose-built for telcos running 100+ field technicians. Configure any workflow in the GUI, manage both direct employees and contractors in a single view, and apply AI-powered scheduling intelligence without a single IT ticket.
No-code workflow builder: configure any process in the GUI; no developer required
Live in 90 days: MVP go-live in under 3 months, regardless of company size
Mobile-first technician app: built natively, not bolted on; field crews actually want to use it
AI-powered scheduling: predictive optimisation surfaces where to intervene, not just what happened yesterday
OpenAPI integrations: connect with your existing ERP, CRM and EAM ecosystem without rip-and-replace
Contractor management: real-time visibility into contractor activity, SLA compliance and performance scoring
See Zinier in action
Book a demo and see how leading telecoms operators configure, deploy and adapt field operations, faster than you thought possible.
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“Moving to a fully digital field service platform has strengthened our operational control and ensures our assets remain reliable as we scale.”
Gema Deus Vázquez
COO
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Frequently asked questions
It's built mobile-first for the field, not adapted from a desktop tool. Crews get a consumer-grade UI designed around how technicians actually work day to day. The Zinier app also has full offline capability for areas with no signal.
Yes. Zinier is built to integrate with your existing ERP, CRM and EAM ecosystem via OpenAPI, so migration doesn't mean ripping out your current tech stack.
Yes. You get a single view across your full field workforce, direct and contracted, with real-time SLA compliance and performance scoring for both.
Most telco customers go live with an MVP in under 90 days, regardless of company size.
No. The workflow builder is fully no-code, so your ops team can add fields, change forms or update job logic directly in the GUI.