Welcome to our Humans of Zinier series! Please meet the people building the new era of field service automation.

Who: Krystal Delaney, Regional Vice President, Strategic Accounts at Zinier

Location: Minneapolis, MN, USA (Technically, Clear Lake, MN – However, Minneapolis may be better as people know where that is 😊)

What is your typical day like for you (personal + professional)?

The alarm clock rings and it is off to the races.  I wake up our three beautiful daughters (3 year old twins & a 6 year old)  and start getting them ready for the day, clothes picked out, teeth brushed, breakfast had, lunches made and don’t forget to feed the dog (3 year old yellow lab).  While we work on getting them out the door and my husband leaves to make it to school on time, now it is my time to get ready quickly before the day starts.  

The job begins, I enjoy collaborating with colleagues and customers all around the world and strategizing on how to make a difference.  Relationships are key to me and are what fulfills me.  I get to work with so many different companies, learn about their business and present solutions to their challenges all while building relationships and even friendships along the way.  Team work does not only come within Zinier, it is between the customer and Zinier as well.  At the end of the day, I hope that I leave the company and people better than when I left them.  On a personal note, traveling is exciting and challenging all in the same.  I have an extremely supportive husband (who is an attorney and has a very busy schedule as well) who holds down the fort while I am gone and is supportive in every way.  We are in sync making sure we are progressing our careers while making sure we put our family first every day.  At the end of the day, I miss traveling and meeting with customers face-to-face.  That connection is key to me and really does help me learn about their business on a whole new level.  While Zoom has become more of the norm, I am very excited to get on the road again.  

Wrapping up my day, start dinner while my husband picks up the kids and do our best to spend the limited time we have with them before bed.    

What skills have you learned from having twins that translate over to your life at Zinier?

All I have to say is multi-tasking, multi-tasking, multi-tasking and a lot of planning.  It is not uncommon to have kids saying their favorite word “mom” over and over again in one ear while I am trying to finish up work, make dinner, take them to the doctor, and get to swimming lessons on time.  It is definitely a healthy multi-tasking chaos, but a chaos I welcome with open arms.  The joke between family and friends is don’t let Krystal go “parallel to the ground” as I will be asleep in 2 minutes.  I am going non-stop all day long, but I wouldn’t have it any other way.  In a roundabout way, it doesn’t bother me, it fulfills me.  This has translated over to the work environment in so many ways.  I have to keep myself organized and plan accordingly, but be prepared for the next 15 possible steps that may happen.  While you may have a plan for the day, it isn’t a plan that will work if you don’t account for the 15 interruptions and I have learned well how to document, keep myself on track and multi-task like a crazy lady.  When it gets out of hand, don’t be surprised if you find a sticky note on my forehead, but I tell you, I won’t forget about it, I WILL GET IT DONE.  I love the fast paced world and I don’t know if I would know how to function any other way.  

Women in tech and women in sales -- what advice would you give women considering a career in tech and sales?

Be confident, think outside the box and don’t ever let someone say you can’t do something.  If someone tells me I can’t, I work 10x harder, proving to them that was a mistake.  I will never jeopardize kindness to progress my career; you can have both, but be careful to not let others walk all over you.  Work hard, prove to them you are the hardest worker they will ever meet and find a way to not let them forget about you.  I was not always in this career and I remember on my first day I think I wrote down 87 acronyms.  I went home and told my husband, it was a new language I needed to learn.  I started a list, wrote down the acronyms, looked them up so I could understand them and wrote down tips so I could talk more intelligently every day.  Teamwork is important and embracing relationships will never hurt you, only help you.  You never know who you may bump into now or 10 years from now.  At the end of the day, when you have that down day – find a way to Never Give Up!

Where is one place you’d like to visit once it’s safe to travel?

My husband and I just booked a trip to St. Lucia for our 10 year anniversary.  

What is a favorite quote or motto?Why?

People who are crazy enough to think they can change the world, are the ones who do. ― Rob Siltanen

Success is not final, failure is not fatal: it is the courage to continue that counts. ― Winston Churchill

I like quotes that are about positivity and the way you look at things.  We are all faced with challenges every day, it is all what we do with them that paves our path.  

What’s a fun fact about you?

I was a double showcase winner on the Price Is Right one of Bob Barker's last years on the show.  I won’t say it was skill, it was just a very lucky day.  Glad my grandmother's goal was to meet Bob Barker.  20 family and friends and crazy chaos.  Sure made for a great family memory I will never forget.    

Krystal’s Quick 3:

Top 3 most used mobile apps:

  • Target – Online Ordering (Drive Up)
  • Class Dojo – Kids school portal
  • Gmail Suite – email, calendar, google, etc.
  • YouTube Music – Music always has a way of putting me in a good mood 😊 (sorry I know that is 4, but I just had to add one more)

3 things that you wish were automated:

  • Installing and removing car seats
  • Washing dishes and doing laundry
  • Reading my mind and putting it down on paper 😊

Thanks for sitting down with us and sharing your story, Krystal!

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