Keep everything in focus with tools that improve field service visibilityKeep everything in focus with tools that improve field service visibility

Field Service

The Power – and Perils – of Visibility

Visibility helps everything fall into focus – just don't let it lead you astray.

Field Service

Manufacturers, Are You Ready for Some Fancy Footwork?

The first step on the path to digital agility is to assess where you are today, so you can take the right steps to get where you want to be tomorrow.

Leaders of B2B podcastLeaders of B2B podcast

Field Service

Podcast: How Software Can Transform Field Service Ops

Listen to a new Leaders of B2B podcast episode featuring Zinier's CEO.

PodSass podcast with Zinier's CEOPodSass podcast with Zinier's CEO

Field Service

Podcast: The One with Zinier's CEO

Listen to a new podcast with Zinier's CEO Prateek Chakravarty about field service management, making an impact, and binging on Friends.

Bringing everyone togetherBringing everyone together

Field Service

Ten Tools to Build Consensus for Your Next FTTH Field Service Solution

Bringing all your stakeholders together is a key part of the deployment of any new technology solution. Here are some resources to help you do just that.

Consumers and businesses are driving the need for speed that's driving FTTH. Consumers and businesses are driving the need for speed that's driving FTTH.

Field Service

FTTH Time to Value, Now in No Time Flat

Need a new solution for fiber-to-the-home field service -- and need it ASAP? We've got a new FTTH Accelerator Package just for you.

An example of Zinier AI in actionAn example of Zinier AI in action

Field Service

Three Ways Fiber-to-the-Home Providers Can Leverage AI‍

Find out how AI-driven tools can be leveraged in a variety of tasks.

Sample screen from Zinier's Customer PortalSample screen from Zinier's Customer Portal

Field Service

Three Crucial Tactics for Keeping Your Customers In the Loop

Keeping your customers in the loop is easy, with Track My Technician and other essential Zinier tools.

Checklist for managing fiber-to-the-home installationChecklist for managing fiber-to-the-home installation

Field Service

Three Ways Remote Assistant Supercharges Field Operations

Remote Assistant is a powerful tool for optimizing your field service operations. Find out three ways it can help you boost your performance metrics.

Field Service

Getting Into the Fast Track

Introducing the Z-Scale, a quick way to gauge whether your field service operation is crawling, walking, running -- or ready for a pair of rocket shoes!

WindfarmWindfarm

Field Service

Efficiency: The Unsung Hero of Sustainability 

When enterprises boost the efficiency of their field service operations, they often help their organization achieve both financial and ESG objectives.

Checklist for managing fiber-to-the-home installationChecklist for managing fiber-to-the-home installation

Field Service

Four Keys to Customer Happiness

Are your customers engaged and enthusiastic about their interactions with your field service operation? Here are four ways to make sure they are.

Checklist for managing fiber-to-the-home installationChecklist for managing fiber-to-the-home installation

Field Service

Making a List, Checking It Twice

We’ve put together a checklist for field service teams working in one of the fastest-growing markets today: installing and maintaining fiber-to-the-home service. The checklist covers: Field Assessment and Survey, Field Operations System, Effective Coordination of Contractors and Full-Time Employees, Asset Views for Field Team, Constant Communication, Customer Engagement, Optimized Execution

Making the right choicesMaking the right choices

Field Service

Choosing the Right Field Service Software

A video tour of Zinier's no-code customization capabilities

StopwatchStopwatch

Field Service

Got a Minute? Watch 2 Cat Videos – or Trim $10K a Month From Your Field Ops Expenses

We recently spent a day with a leading fiber-to-the-home installer and helped them identify how to save time and money with updates they could implement in a matter of minutes – not weeks or days.

Field Service

Recipes for Game-Changing Field Service

At Zinier, we create powerful field service solutions by thinking in terms of “recipes” – combining ready-to-use ZiniApps to create customized workflows in a matter of minutes.

A torrent of random code A torrent of random code

Field Service

The No-Code Customization Revolution

Why do we make it so hard for the 2.7 billion deskless workers in the world to have meaningful workflows? Although they comprise the majority of the workforce, nearly all workflow tools are designed with deskbound workers in mind. For those working in the field, the only portal they have to the digital wonderland is often their own mobile phone. No double-decker large-screen monitors. No unlimited storage devices. No printer. And no IT support down the hall. But somehow, these field workers still manage to build, maintain, and enhance the world’s infrastructure. Imagine what they could accomplish if they had workflow tools that were designed specifically for them – not just with the functionality they need, but with an appropriate user experience.

A complex maze representing the difficulties created by unnecessary workaroundsA complex maze representing the difficulties created by unnecessary workarounds

Field Service

Untangling Workflow Workarounds

Every day, many companies turn operational efficiency in the field into a powerful competitive advantage. And it’s easy to see why: Efficiency typically translates into cost savings, which can give your company a price advantageWhen you reduce glitches in the field, it can translate into greater customer satisfactionWorkers who feel their contribution is valuable – and valued – tend to stick with their employer longer, a critical outcome with today’s widespread labor shortagesYou might think you’ve got a pretty good handle on efficiency – your metrics seem fine, or at least you know what areas you need to focus on. But there’s probably something lurking in the shadows that’s holding you back.

Taming Workflow Built on WallTaming Workflow Built on Wall

Field Service

The Power of No-Code Customization

One useful way to think about your field service software solution is to break it down into a series of workflows. Field technicians perform a particular workflow, while backoffice personnel follow different workflows. There are workflows related to the details of specific assets and inventory. There are workflows that tell you what to do when a problem crops up, and there are workflows that spell out how to maintain your equipment to prevent those problems from popping up.

Woman with FlowerWoman with Flower

Field Service

Breaking the Bias

March is Women’s History Month and home to International Women’s Day (IWD). This year's IWD theme is #BreakTheBias which urges an attitude of intolerance to biases, with the goal of creating a more inclusive, gender-equal world.

EV ChargingEV Charging

Field Service

When EV Met 5G

When new technology sparks a new opportunity, it often brings new complexities. And as new generations of the technology emerge, you might suddenly start to feel like you’re trying to fix a flat tire while the car is still cruising along at 75 mph. If things go well and demand surges, you’ll need to somehow manage to scale – while somehow still providing a top-notch customer experience.

Candy HeartsCandy Hearts

Field Service

A Valentine's Day Wish for Everyone in Field Service

Are you ready to F A L L I N L O V E on Valentine's Day? Skip the online dating apps and the magic potions. And forget the bloated custom solutions and the limited off-the-shelf software. Find your perfect dream date and you can have it all:

Mug with 80/20 Written on itMug with 80/20 Written on it

Field Service

The New 80/20 Rule for 2022

You know the old 80/20 rule, right? ”80% of your results come from 20% of your efforts.” Well, there’s a new 80/20 rule for 2022: “You can get 100% of what you need, for only 20% of the resources you expected.” How is that possible?

Colored BackgroundColored Background

Field Service

Managing Success at the Speed of Light

The stand-up comedian Steven Wright had a great line about success: “If at first, you don’t succeed, then skydiving definitely isn’t for you.” Sometimes, however, success can also be pretty nerve-wracking. And that’s especially true in fast-growing, highly competitive markets like providing fiber-to-the-home Internet service.

DeskDesk

Field Service

A Brief History of...Desks

In the 20th century, the image of an endless stream of people heading out to work in offices full of identical desks arrayed in endless geometrical patterns was what many people thought of when they thought of going to work. In movies from 1928’s silent classic The Crowd to 1960’s The Apartment, this image became wedged into the popular imagination.

Kid Screaming into micKid Screaming into mic

Field Service

A Brief History of...Chat

Sure, you're familiar with how chat works on your phone (even if you have no idea why one of your friends got the “happy dance” emoji you sent while another person only got a box with an X in it). But chat has been around a lot longer than smartphones. And it's used for a lot more things beyond food, pets, kids, and relationships.

Visibility on a ValleyVisibility on a Valley

Field Service

The payoff from adding visibility to your legacy apps

Success brings its own unique blend of strengths and challenges. For one multinational technology company – 150 years strong with $6+ billion in revenues in 2020 – the company enjoyed a long history of innovation targeting a broad range of service providers. But while that track record has helped the company grow an enviable reputation, it’s also generated a trail of legacy apps to maintain. Over the years, that patchwork of legacy apps was further complicated by a corporate history involving many acquisitions.

Solar EclipseSolar Eclipse

Field Service

Finding the Right Path for 2022

For decades, deskless workers have largely missed out on the benefits of the digital transformation of business processes. Field service technicians and others who don’t begin and end their day at a fixed location are often left out of conversations about leveraging technology to boost productivity and other crucial metrics. That often leaves deskless workers to fend for themselves, and that ultimately hurts your company’s bottom line. And in 2022, that’s not just a double-edged sword – it’s a triple-edged one. Leaving deskless workers – who actually make up the majority of the workforce – out of your analysis of business processes – undermines your company by:

Hand Holding GraphHand Holding Graph

Field Service

3 Steps to Maximize the Profit of Your Field Service Organization

For several years now, companies have been trying to turn their field services from cost centers into profit centers. Of course, making that shift is easier said than done, and most of those companies spend years trying—and failing—to realize a profit from their field services.

Fiber Being Laid into GroundFiber Being Laid into Ground

Field Service

Solving the Broadband Divide Starts with Infrastructure

In the U.S., broadband internet access has become essential. Quality internet service is required to complete homework, access telehealth services, and work remotely. Despite this, millions of Americans still have limited access to high-speed internet due to the broadband divide.

ClockClock

Field Service

Time for a change with field service scheduling

Here's a simple question: "Are you ready for anything?” Sounds simple – but it can actually mean a couple of very different things. It could mean “Are you prepared for any unusual circumstances that might crop up out of the blue?” But it can also mean “Is there anything that you’re truly prepared for?”

HandshakeHandshake

Field Service

A Conversation with Toshiba IT and Zinier on Field Service Automation

This article originally appeared in Japanese on https://k-tsushin.jp/ as well as Ishin’s Management News No. 56 (March 2021).‍ Strengthen "Rush Support" for On-site Work by Automating Operations with AI. ‍Toshiba IT Service Co., Ltd. handles "field services" such as inspection and construction of servers and network equipment. The company is currently working to improve the efficiency of related operations because field services that require sudden operations such as "rush response" require prompt personnel arrangements and proper management of maintenance parts. Here, we interviewed Mr. Sugiyama of Toshiba IT Service and Mr. Ono of Zinier who supports the company through business automation. They shared the details of improving work efficiency.

Network over EarthNetwork over Earth

Field Service

Uberization - The Future of Field Service Workforce?

When was the last time you called a cab company to book a ride to the airport? Feels like ages ago, doesn’t it? With the increased convenience brought about by Uber®, calling a cab is rapidly becoming a thing of the past. This is the age of ‘Uberization’. If this demand for instant service can be satisfied in the consumer market, we can bring it to Field Service too.

StreetStreet

Field Service

Visibility: The Magical Power Your Field Service Operation Needs

Field service operations would be completely different if we took our cues from the Harry Potter stories. There were few things Harry cherished more than his cloak of invisibility. Under its spell, Harry, Ron, and Hermione could zip around Hogwarts undetected so they could...well, no spoilers here. Suffice it to say that without the ability to roam about unseen, there might well have been no sequels after the first book.

CloudCloud

Field Service

Five for Friday: Top Predictions for 2021? Cloud, Cloud, Cloud...and Cloud

As 2020 slowly sails into the sunset, a few trends for 2021 are becoming clear: The impact of the cloud will expand, security risks (and solutions) will proliferate, and low-code development will graduate from a nice-to-have to a must-have approach to application development. And if you're counting down the seconds until we can finally turn the calendar to 2021, you'll be glad to learn about a more accurate way to count those seconds in this week's roundup of technology trends you need to know about.

Puzzle Pieces Puzzle Pieces

Field Service

FCC Action Underscores Need for Resiliency in Field Service

Throughout 2020, field service organizations have experienced a nonstop parade of major disruptions to their operations. We’ve had to reconfigure our standard operating procedures to cope with the COVID-19 pandemic. And many regions have had massive disruptions from natural disasters on an unprecedented scale.

StonesStones

Field Service

5 Things to Know About How Customization Supercharges Field Service

Every field service operation is unique. No doubt your operation has many characteristics in common with other operations but, like snowflakes, no two are exactly alike. The ability to create a customized solution is crucial for today’s field service operations. And it’s also a bit like a three-legged stool – it only holds up if you have all three legs working together. And there may be more than three legs involved, as you’ll discover in this quick cheat sheet to get you up to speed on several different aspects of customization.

VinylVinyl

Field Service

Five for Friday: Farewell, Arecibo, and Welcome Back, Vinyl

The number of large-scale automation initiatives has nearly doubled in the past year, according to a new survey by Deloitte. Find out why in this week’s roundup of five quick reads to keep you up to speed on the latest news and notes about the technologies driving the momentum that’s ushering in a new era in field service. (New technologies like, you know, vinyl.)

InfrastructureInfrastructure

Field Service

5 Things to Know About Predictive Maintenance for Field Service

Predictive maintenance helps field service operations get a better handle on whatever’s coming up just down the road. If you’re not familiar with how predictive maintenance can help you, we’ve pulled together a quick cheat sheet to help you get up to speed.

TiesTies

Field Service

Five for Friday: Black Friday Edition, Part Deux

Still looking for holiday gifts for that special field service professional in your life? (Or a few hints you can drop to your friends and family about gifts you wouldn’t mind receiving?) Here’s the second installment of our top ten gift ideas (you can find the first five here).

Water BalloonWater Balloon

Field Service

The Greatest Inventors You've Never Heard Of

Where does innovation come from? You’ve heard the stories of legendary inventors like Thomas Edison toiling away late at night on hundreds of failed efforts to develop a viable electric lightbulb before finally finding a filament that worked. You also probably know plenty of stories from the legendary hotbeds of tech innovation such as Bell Labs, Xerox PARC, and Apple.

PresentsPresents

Field Service

Five for Friday: Black Friday Edition

Depending on your point of view, 2020 will either be one of the easiest years for gift giving – or the most challenging ever. On the one hand, it seems like many people are grateful these days for even the most modest tokens of appreciation.

Construction SiteConstruction Site

Field Service

ServiceMax, ClickSoftware, IFS, PG&E Alums Join Zinier to Build the New Era of Field Service Automation

To say 2020 has been full of surprises is an understatement. We’ve seen it all this year (I hope) from the expected everyday surprises to the unexpected disruptions that will shape the way we live and work for decades.

RoadRoad

Field Service

Need Some Help Planning for 2021?

Want some guidance for your organization’s field service automation roadmap? Join us for one of the following free webinars coming up this week – we’d be happy to help you ratchet up your operations.

Robot ToysRobot Toys

Field Service

Five for Friday: Neuromonitoring and murmurations

One thing's for sure: The workplace is changing. Between automation, AI systems giving you a friendly heads up when you're down, and MC Hammer popping up where you least expect him to, the workplace is a whole new ball game.

ClockworkClockwork

Field Service

Five for Friday: Harmony in the hybrid workforce, and more

This week’s roundup of tech tidbits to get you up to speed kicks off with some generally upbeat news about automation offering a helping hand (rather than a threat) in the workforce, 5G providing a boost to healthcare, an AI-driven alternative to frustrating political polls, and some tips from “an MIT-trained engineer, astronomy geek, and an adventurous foodie” who, in his spare time, is also Zinier’s CEO.

Halloween PumpkinsHalloween Pumpkins

Field Service

Five for Friday: Extra-spooky Halloween edition

It’s going to be one of the spookiest Halloweens ever. In addition to the general weirdness in the air, watch out for digital ghosts, an arms race among our robot friends, the nightmare-inducing memory of a great white shark, and children with scary names.

Film projectorFilm projector

Field Service

Five for Friday: When big data filled the entire room

This week, we’re flipping around our customary five tidbits from the week’s news about AI, IoT, 5G, and related topics and turning them into quiz questions you can ask your friends and family.

CodeCode

Field Service

How to Think About Low-Code Technologies

When many new technologies first arrive on the scene, they’re often ushered in with the expectation that they can (or should) only be used by specially trained personnel. That usually changes once a technology becomes successful. Somewhere along the line, the technology evolves into something that just about everybody can use on their own, without requiring any special skills or training.

Field TechnicianField Technician

Field Service

Coping with COVID-19: A Conversation with TCS

As announced last month, Zinier has partnered with TCS to launch a digital solution built on the Zinier platform to provide functionality that helps field service teams adapt to new requirements driven by the COVID-19 pandemic. TCS has extensive depth and breadth of experience helping customers in a broad range of industries respond to the COVID-19 crisis.

Field TechnicianField Technician

Field Service

The New Resiliency

You’ve heard the phrase “the new normal” many times over the past several months. You know that many things about your life and your work will be different, for a long time to come. But what exactly does this new normal look like?

FlowerFlower

Field Service

Five for Friday: In-space field service, some light calculus reading, and more

Here are a few after-hours ideas from the worlds of field service, technology, and startup life.

ConstructionConstruction

Field Service

180 Days Later: Lessons Learned From COVID-19

Today, we’re facing a global health crisis unlike any in our lifetime. And while it might sound a tad draconian to describe any aspect of COVID-19 as ‘good’, it has forced us to adapt and innovate at a pace that would have been unthinkable just six months ago.

OperationsOperations

Field Service

Don’t Let Your Field Operations Turn Into a Rube Goldberg Machine

COVID-19 has revealed a lot about the way we live and work. Some of these lessons (“washing hands actually works!”) are obvious. Others are a bit more surprising, like our ability to become Zoom experts overnight. And some – like our sudden appetite for Rube Goldberg machines – are completely out of left field.

A man working on the fieldA man working on the field

Field Service

Doubling Down Before the Double Whammy Hits

I’m an optimist at heart. It seems like we’re turning the corner in our response to the pandemic. We’re not out of the woods, but the business world is re-engaging some practices that have been on hold for months.

HardwareHardware

Field Service

Smarter Hardware Needs Smarter Software

Electric utility companies are projected to install over one billion smart meters by 2024. And that is just the top of the iceberg — driven by smart energy initiatives, utilities are transforming how power is managed.

EnergyEnergy

Field Service

What COVID-19 Means for Electric Utilities

Our world runs on power. That reality has never been more evident — or starkly presented — than in the last three months, as the COVID-19 pandemic sweeps across the world and forces billions of people indoors.

ConstructionConstruction

Field Service

NATE Unite: 5G, Workforce Development, and Building a Culture of Safety

As wireless carriers race to deploy 5G networks, field service organizations are being pushed to do more than ever. There’s just one problem – an entire generation of technicians is nearing retirement age, and it’s creating a shortage of experienced workers.

Construction WorkersConstruction Workers

Field Service

The Next Generation of Field Service: Training Strategies for Millennial Workers

This article originally appeared in the January – February issue of Tower Times, the official magazine of NATE, the Communications Infrastructure Contractors Association.

ConstructionConstruction

Field Service

Building a More Flexible Workforce With Uberification

The workforce is changing. Over the last decade, field service has gone from an industry that relied on the skills and expertise of grizzled veterans to one that is increasingly turning to contractors and on-demand workers.

Construction WorkerConstruction Worker

Field Service

Five Digital Transformation Mistakes to Avoid

In 2012, Procter & Gamble set out to become the “most digital company on the planet.” The consumer goods giant invested heavily in new technologies and advanced analytics, hoping to transform every aspect of its operations – from the way it managed relationships with retailers to the way it created molecules in its R&D labs.

SaleSale

Field Service

Three Things Field Service Organizations Can Learn From Black Friday

Thanksgiving Day, 2008. Hundreds of people began lining up outside a Walmart in Long Island, New York. By Friday morning, the crowd had swelled to more than 2,000 people.

Office ChairsOffice Chairs

Field Service

Getting Executive Buy-In On AI And Emerging Tech

Driving north on the 101 from Silicon Valley to San Francisco, there are dozens of billboards promoting new artificial intelligence (AI) ventures.

FutureFuture

Field Service

Get More Out of Feedback Loops With AI

On a crisp winter morning in Kitty Hawk, North Carolina, Wilbur and Orville Wright made history when they achieved the first powered flight. With Orville behind the stick, the plane traveled nearly 120 feet on its inaugural flight.

AIAI

Field Service

Introducing ISAC: AI-Driven Insights & Recommendations

The field service industry is at a pivotal crossroads. Margins are shrinking, the volume of work is increasing, and customer expectations around the speed and quality of service have never been higher.

EnergyEnergy

Field Service

Predictive, Not Reactive: The IoT and Field Service

Predictive maintenance is the future of field service — and it just may be the present. Here’s what you need to know about implementing predictive maintenance in your organization.

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